Team Lead, Executive Support

4 weeks ago

Taguig, Philippines JLL Full time

Overview JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Location: On-site – Taguig, Philippines Responsibilities Lead and manage a team of Executive Assistants, providing guidance and support. Serve as the main point of contact for in-country executives, understanding their requirements and ensuring adequate executive support. Identify new areas where executive support is needed and allocate resources accordingly. Coach and mentor the team in best practices for executive assistance. Develop and implement standardized processes and procedures for executive support activities. Continuously evaluate and optimize workflows to improve efficiency and effectiveness. Ensure accurate and timely capture of all activities undertaken by the team for reporting purposes. Analyze data and prepare meaningful reports on team performance and critical metrics. Collaborate with other teams and stakeholders to align executive support services with organizational goals. Stay updated on industry trends and emerging technologies to enhance executive support capabilities. Foster a positive and supportive team culture, promoting collaboration and professional development. Conduct regular performance assessments and provide constructive feedback to team members. Coordinate coverage for annual and unplanned leave within the team to ensure continuity of support. Act as an escalation point for complex issues or challenges the team faces. Advocate for resources and tools needed by the team to carry out their responsibilities effectively. Foster strong relationships with internal stakeholders and executive assistants to facilitate seamless collaboration. Participate in hiring and onboarding processes for new team members. Continuously monitor and assess the team's performance, highlighting areas for improvement and implementing necessary changes. Requirements A bachelor\'s degree or equivalent experience is strongly preferred. At least 2-3 years of executive assistant experience supporting high-level executives. Proven ability to handle confidential information discreetly and diplomatically. Unflappable, flexible, and able to overcome a learning curve quickly. Solid communication skills on multiple platforms and mediums (email, text, in-person, video calls, etc.). Excellent presentation skills. Tech savvy and familiar with working in the Microsoft Office suite and Adobe Acrobat. Ability to lead across multiple time zones. EEO Notice JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation during any part of the employment process, you may email For additional details, please see our career site pages for each country. JLL may process your personal data in connection with the recruitment process and keeps it secure for legitimate business or legal reasons. #J-18808-Ljbffr

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