Gaming Assistant/ Cashier

1 day ago

Valenzuela, Philippines Buscojobs Full time

Customer Service - Genpact (Process Developer, Customer Service)

Inviting applications for the role of Process Developer, Customer Service. In this role, you will support customers in English via calls and emails.

Responsibilities

  • Receive and respond to customer calls, emails and chats; capture and verify required information
  • Support customer enquiries with empathy regarding financial products and services in an efficient and timely manner
  • Resolve customer issues and concerns in a professional and efficient manner
  • Maintain accurate records of customer interactions and resolutions
  • Effectively communicate solutions and recommendations to clients
  • Stay up to date with product and service offerings to provide accurate information to customers
  • Meet or exceed established performance metrics, such as response time and customer satisfaction
  • Meet or exceed quality assurance targets
  • Effective Client Account Management to drive client advocacy

Minimum Qualifications

  • High School or Senior High School Graduate
  • Customer service experience, preferably in financial services
  • Strong written and verbal communication skills
  • Strong numeracy and problem-solving skills
  • Ability to work in a fast-paced environment and handle a high volume of customer inquiries
  • Strong attention to detail and ability to maintain accurate records; positive and professional attitude
  • Open to flexible schedule, including evenings and weekends

Preferred Qualifications / Skills

  • Communication (written / insights synthesis and reporting in a presentation)
  • Decision making / critical thinking

About Genpact

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process.

Benefits

  • Flexible schedule and remote work options
  • Training and development opportunities

Location

Remote or specified location as noted in the posting

Customer Service

Posted today

Sample Role – Customer Service (Other postings)

Multiple customer service roles posted, including:

  • Involves handling inbound/outbound calls, inquiries, and orders
  • Support in telecommunications, food service, or finance industries
  • Requires strong communication, problem solving, and ability to work in fast-paced environments

General requirements across postings

  • High School or higher education
  • Remote work availability or on-site as specified
  • Experience in customer service or BPO preferred
  • Proficiency with CRM or scheduling software often required
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