Patient Care Specialist
1 week ago
Overview The Patient Care Specialist primarily attends to patients and customers in the clinic and performs a variety of tasks to ensure that services are provided in an effective and efficient manner. Responsibilities Handling Patient or Customer Inquiries or Concerns: Greet all patients and customers upon entry in the clinic in a friendly, courteous and professional manner. Answer inquiries from patients, customers and other persons regarding clinic products and services in an efficient manner. Answer telephone calls promptly and efficiently following telephone handling standards of the Company. Handle inquiries over the telephone and screen or direct calls when necessary. Log all inquiries in the Inquiry Sheet as part of the monitoring report by the Marketing Department. Endorse scheduled patients to appropriate personnel in charge (Doctor or Aesthetician or Nurse or Physician’s Assistant). Handle patient complaints and refer to the Branch Officer or Doctor accordingly. Maintain high standards of customer service through handling of all customers in a courteous, friendly and helpful manner. Ensure that appropriate and relevant promotional or information materials are available for the patients or customers. Scheduling of Patients: Ensure proper scheduling of patients for treatment and services in the CRM and logbook. Confirm patient’s appointment the day before the schedule. Reconfirm with the patient 15 minutes before the scheduled treatment or procedure to ensure patient’s availability. Prepare list of doctors’ and aestheticians’ patients, procedures and contact numbers for distribution at the end of the day. Check Company mobile phone on a daily basis, take note of any requests for rescheduling from patients, and update the CRM and concerned personnel accordingly. Coordinate with the Doctor or Aesthetician or other personnel with regard to patient schedule. Handling of Patient Information and Patient Charts: Facilitate the filling out of the Patient Data Sheet and ensure completeness of information. Prepare charts for new patients ensuring proper labeling with the patient’s name (Last Name, First Name, Middle Initial) on the folder flap. Maintain proper filing of charts. Pull out charts of patients as necessary and return charts after use in their proper places. Prepare charts of patients scheduled the next day. Others: Maintain orderliness and cleanliness in Reception and Waiting area and other areas in the clinic. Report any required repairs in the Clinic or need for additional supplies or collaterals to the Branch Officer for proper action. Undertake promotional, sales and marketing activities via the phone or direct customer encounter. Attend and participate in all required meetings, events or trainings. Ensure compliance to company established policies and procedures. Lend support or assistance as Reliever in other clinics as deemed necessary. Perform other duties as may be assigned. Qualifications Candidate must possess at least Bachelor\'s Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/Management, Hospitality/Tourism/Hotel Management, Mass Communication or equivalent. At least 1-3 Year(s) of working experience in the related field is required for this position. Must have outstanding customer service orientation. Excellent communication skills. Must be able to display tact, courtesy and initiative. #J-18808-Ljbffr
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Patient Care Specialist
7 hours ago
Makati, Philippines Belo Medical Group, Inc. Full timeJoin to apply for the Patient Care Specialist role at Belo Medical Group, Inc. The Patient Care Specialist primarily attends to patients and customers in the clinic and performs a variety of tasks to ensure services are provided in an effective and efficient manner. Responsibilities Handling Patient or Customer Inquiries or Concerns Greet all patients and...
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PATIENT CARE
2 weeks ago
Makati City, National Capital Region, Philippines MANILA BANKERS LIFE INSURANCE CORP Full time ₱250,000 - ₱350,000 per yearAbout the role We are looking for a dedicated and caring Patient Care Associate to join our team at the Kaiser Medical Center in Makati City, Metro Manila. This position will involve providing high-quality patient care and support as part of a critical project-based role. As a Patient Care Associate, you will be an integral part of our mission to deliver...
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Makati, Philippines Dempsey Resource Management Inc. Full timeThe Patient Care Specialist primarily attends to patients and customers in the clinic and performs a variety of tasks to ensure that services are provided in an effective and efficient manner. Qualifications: · Candidate must be a graduate of any 4-year course · Preferably with at least 1 year of related experience in customer service · Must have...
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Patient Care Administrator
7 days ago
Makati City, National Capital Region, Philippines Emapta Full time ₱250,000 - ₱500,000 per yearCare Beyond the Clock. Compassion Within Every Call. Bring balance, purpose, and patient focus into your healthcare career. Deliver patient-centered support that extends far beyond the desk-helping every call, record, and appointment flow with care, accuracy, and empathy. Enjoy a fulfilling healthcare career that lets you make a difference while keeping...
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Patient Engagement Specialist
4 weeks ago
Makati, Philippines Booth & Partners Full timeMakati City, Philippines | Posted on 09/25/2025 State/Province National Capital Region (Manila) Country Philippines Job Description OpenLoop is looking for a Patient Engagement Specialist to join our team. This role will be a member of the Revenue Cycle Management Team, collaborating closely with the Eligibility and Benefits Head. Job Summary: We are seeking...
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Patient Care Administrator
3 weeks ago
Makati, Philippines Q2 HR Solutions Inc. Full timeWork Setup: Onsite Location: Bonifacio Global City, Taguig Shift : Mid Shift Industry: Health Care Responsibilities: Support the patient journey by handling administrative duties such as booking appointments, updating patient records, and liaising with referrers. Ensure accuracy of data input into patient administration systems and maintain up-to-date...
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Patient Care Coordinator
2 weeks ago
Makati City, National Capital Region, Philippines PhilCare Inc. Full time ₱250,000 - ₱500,000 per yearJOB PURPOSE:The position is responsible for delivering the highest quality of care to VIP Members and/or regular members and efficient execution of service recovery, as may be necessary.DUTIES AND RESPONSIBILITIES:Carries out best-in-class assistance to VIP members and/or specially endorsed members availing of In-patient or Out-patient HMO servicesExecutes...
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Customer Care Representative
1 week ago
Makati, Philippines Thurston Software Full timeOverview We are seeking a detail-oriented and compassionate Virtual Patient Coordinator/Medical Support Specialist to join our healthcare team. This role is responsible for managing patient communication and coordination efforts, including appointment scheduling, referral processing, virtual call-center support, data entry, and insurance verification. The...
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Diagnostic Radiologic Specialist
1 day ago
Makati City, National Capital Region, Philippines Maxicare Health Care Full time ₱600,000 - ₱800,000 per yearAs a vital member of Primary Care team, as a Diagnostic Radiologic Specialist, you'll play a key role in providing accurate and timely diagnostic imaging using X-ray technology. You'll work closely with physicians and healthcare teams to ensure patient safety, comfort, and care throughout the imaging process. This is a vital position for those who want to...
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Makati, Philippines Emapta Full timeCare Beyond the Clock. Compassion Within Every Call. Bring balance, purpose, and patient focus into your healthcare career. Deliver patient-centered support that extends far beyond the desk—helping every call, record, and appointment flow with care, accuracy, and empathy. Enjoy a fulfilling healthcare career that lets you make a difference while keeping...
