IT Software Specialist
2 months ago
Manage and maintain the CRM system, ensuring data accuracy, security, and accessibility.
Develop and implement CRM strategies to improve customer engagement and satisfaction.
Collaborate with sales, marketing, and customer service teams to understand their needs and provide CRM solutions.
Customize and configure the CRM system to meet business requirements.
Train and support users on CRM functionalities and best practices.
Qualifications:
Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
Minimum of 3 years of experience in IT with a focus on CRM systems.
Proven experience in managing and optimizing CRM systems in a retail environment.
Experience in CRM customization, configuration, and integration.
Familiarity with sales and marketing processes within the retail industry.
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