IT Software Specialist
2 months ago
Responsibilities:
● Manage and maintain CRM and Ecommerce systems, ensuring data accuracy, security, and accessibility.
● Collaborate with sales, marketing, ecommrece, and customer service teams to understand their needs and provide solutions and enhancements to the relevant systems.
● Coordinate with developers and technical support teams to fix bugs and deliver customizations and enhancements to meet business requirements.
● Train and support users on functionalities and best practices.
● Monitor and analyze data to identify trends, opportunities, and areas for improvement.
● Integrate CRM with other business systems and applications.
● Stay updated with the latest CRM and Ecommerce related technologies and trends.
● Ensure compliance with data protection regulations and industry standards.
Qualifications:
● Minimum of 3 years of experience in IT with a focus on CRM and Ecommerce systems.
● Proven experience in managing and optimizing systems in a retail environment.
● Experience in CRM/Ecommerce customization, configuration, and integration.
● Familiarity with sales and marketing processes within the retail industry.
● Bachelor’s degree in Information Technology, Computer Science, Business
Administration, or a related field.
● Strong technical knowledge of CRM systems (e.g., Salesforce, Capillary CRM, Microsoft Dynamics, Hubspot, Zoho CRM).
● Strong technical knowledge of Ecommerce systems (e.g., Salesforce, Magento, Shopify)
● Proficiency in database management and data analysis.
● Excellent problem-solving and troubleshooting skills.
● Strong communication and interpersonal skills.
● Ability to work independently and collaboratively within a team.
● Detail-oriented with strong organizational skills.
● Familiarity with retail industry processes and requirements is a plus.
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