Account Coordinator | Nigh Shift | Eastwood City

3 days ago

Quezon City, Philippines MicroSourcing Full time

Overview

Account Coordinator | Night Shift | Eastwood City

Location: 1880 Eastwood, Quezon City
Work Setup & Shift: Onsite | Night Shift

Join to apply for the Account Coordinator | Night Shift | Eastwood City role at MicroSourcing .

Discover your 100% YOU with MicroSourcing

Responsibilities
  • Make outbound calls to warm and recent prospects.
  • Respond promptly to inbound calls, texts, emails, and chats.
  • Educate homeowners about our product, pricing, and application steps.
  • Respond and support homeowners in the following scenarios: questions, concerns and feedback; providing updates to application status; underwriting requests; distributing leads among Account Managers; contribute to pilot programs and conversion-focused initiatives.
  • Assist in creating SOPs, manuals, and workflows.
  • Help onboard new team members via shadowing sessions.
  • Track and report key data for team dashboards (daily/weekly/monthly).
  • Conduct QA checks and help monitor team calls.
What You Need Non-negotiables
  • Bachelor’s degree in Business or a related field
  • 2+ years of customer service experience, ideally within financial services
  • Strong business-to-consumer (B2C) written and communication skills
  • Experience working with Google Suite, Slack, Salesforce
Preferred Skills
  • Experience with a Mortgage or HELOC (homeloan) product is a plus
  • Demonstrated success in a customer facing role
About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

MicroSourcing believes that our strength lies in our people’s diversity and talent. We foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds, and provides opportunities for each individual to thrive.

Join us in celebrating YOU and your 100%

For more information, visit

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