Operations Support Specialist

4 weeks ago


Quezon City, Philippines MicroSourcing Full time

Overview

Operations Support Specialist (Back-Office) | Mid Shift | Eastwood City – MicroSourcing

Position: Operations Support Specialist
Location: Global One, Eastwood, Libis, Quezon City
Work setup & shift: Onsite | Mid Shift

Why join MicroSourcing

Discover your 100% YOU with MicroSourcing. We foster an inclusive culture that embraces diversity and provides opportunities for growth.

Your Role

As an Operations Support Specialist, your day-to-day functions include, but are not limited to:

  • Lease Creation: Guide applicants for residency and renewing residents at our apartment communities, beginning with the leasing process using templated emails and texts within the Company’s CRM.
  • Leases: Accurately and efficiently create new residential leases for future and renewing residents based on data provided by applicants and onsite teams in our electronic lease platform, and choices made by the future resident in the pre-move in process.
  • Collaboration: Ensure leases adhere to Company policies, industry standards, and governmental laws; transmit lease documents for electronic signature; use templated follow up within the Company’s CRM to ensure timely execution.
  • Record Keeping: Maintain accurate records of resident transactions and agreements in Company database and document management systems.
  • Move-Out Deposit Accounting: Collect documentation from onsite teams regarding apartment condition; calculate charges using Company worksheets and formulas; book entries in ERP (Yardi Elevate); produce post-move out statements; communicate with former residents and onsite teams regarding deposits and deductions.
  • Third-Party Support: Assist 3rd party collection agencies with past-due balances and administer lease deposit insurance programs as needed.
  • Reporting & Data: Maintain organized records in Microsoft Excel, CRM, and document management systems; prepare reports related to lease activity and deposit accounting; verify data accuracy and completeness; identify and rectify errors through data cleansing.
  • Cross-Functional Collaboration: Work with onsite teams, Accounting, Operations, and other departments to ensure seamless onboarding, renewals, lease document management, and accurate bookkeeping.
  • General Duties: Adhere to privacy and security regulations and perform data verification and validation as required.
What You Need
  • Excellent English communication skills, both written and verbal.
  • Proven experience in data entry with a minimum typing speed of 70 WPM and 98% accuracy.
  • Proven experience in lease administration or related role.
  • Experience in organization, compliance, administrative tasks, and attention to detail.
  • Proficiency in Microsoft Excel, including Microsoft 365.
Preferred Skills/Expertise
  • Familiarity with basic bookkeeping practices and lease or property management software systems is a plus.
About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is a pioneer and the largest offshore provider of managed services in the Philippines. We are committed to equality and an inclusive culture that embraces diverse backgrounds and perspectives.

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