Deskside and Asset Management – Marikina, Metro Manila, Philippines

3 weeks ago

Philippines Axiom Technologies Full time

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at .

Axiom Technologies is an Equal Opportunity Employer and encourages applicants from all backgrounds and gender to apply, including Aboriginal and Torres Strait Islander candidates.

Roles and Responsibilities:

  • Creating ServiceNow tickets in tool.
  • Asset tracking and keeping Asset repositories up to date in Traxx/Flexera/SNOW.
  • Material receipting & returning faulty hardware.
  • Conducting periodical asset audits.
  • Physical stock verification activities.
  • Lost and missing asset formalities, insurance paperwork, etc.
  • Support activity during BCP.
  • Assets Disposal, Maintaining assets inventory in tools.
  • Processing On-boarding & Offboarding Requests.
  • Asset tagging, stickers, laptop certificates, and labelling assets.
  • Tracking and tracing all IT assets.
  • Maintaining & Tracking PC Devices and Peripherals in stock.
  • Adhere to SEZ formalities.
  • Receiving deliveries and sign off.
  • Racking, Stacking and movement of devices.
  • Scanning and managing of New and Return assets.
  • Receipt computer returns, E-waste, Disposal and Wrapping of devices.
  • Monthly report.

IT Skills and Experience:

  • Desired Experience:
  • Computer OS/Peripherals troubleshooting.
  • Handling Different PC Operating Systems (Windows 7/8 and 10).
  • Performing Hardware Software Installation (understanding of deployment tools like SCCM).
  • Basic knowledge of SOE and group policies.
  • Printer support.
  • Good knowledge of MS Office tools installation & troubleshooting.
  • Excellent customer service and people skills.
  • Field experience supporting a variety of technologies and services.
  • Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems.
  • Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure.

Personal Attributes:

  • Good knowledge of Infrastructure support.
  • Strong analytical and problem-solving capabilities.
  • Well-organized and highly detail-oriented.
  • Strong customer service ethic and great communication skills, both oral and written.
  • Passionate about delivering quality no matter what you are doing.
  • Can work both independently and in a collaborative team-oriented environment.
  • A self-starter, motivated to push the limits and think outside of the box.
  • Fondness for solutions that are simple, elegant, and effective.
  • Ability to work with and maintain confidential information.

In-depth knowledge of:

  • Microsoft Office applications.
  • PC/Laptop hardware.
  • PC/Laptop peripherals, including printers.

Basic knowledge of:

  • Active Directory.
  • Exchange.
  • Apple OS.
  • SCCM.

IT Qualifications:

At least two of the following:

  • PC/Laptop OEM Maintenance Certification.
  • CompTIA A+ Certification.
  • Microsoft Certified IT Professional (MCITP) certification in the desktop area.
  • Microsoft Office Specialist (MOS) Certification.

Experience in a similar role:

  • 2+ years of relevant experience.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to .

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