Client Support Manager

Get AI-powered advice on this job and more exclusive features. As a Client Support Manager, you will be responsible for providing after-sales support to all on-boarded business deals of products under the purview of Cash Management Division which can be positioned as business solutions for wholesale accounts. How you'll contribute Handle complex cases endorsed by CCG via CRM and concerns directly sent to the team by internal/external partners Leads process improvement initiatives, provides guidance and support to junior team members/staff as SME by training/mentoring, and responsible to complete delegated reporting functions. Monitor incident resolution raised to technical partners (e.g., IT, Product Dev team). Provide timely response/update to client queries/requests/complaints through email/call. Ensure case resolution within standard SLA. Conduct regular update/report to Customer Service Team Head on escalated concerns What we’re looking for Bachelor's Degree in Business Studies/Administration/Management, Commerce, Finance/Banking With at least 5 years of experience in Banking and Financial Knowledge of the implementation process of different Cash Management Products Basic knowledge on MS Office application Open to shifting schedule and working on holidays and/or weekends Good oral and communication skills – can clearly convey information/ideas to individuals or groups in a way that helps them easily understand the message/instruction. Good leadership, technical and analytical skills Can work under pressure Team player and with ability to multi-task About Security Bank Security Bank is one of the Philippines’ best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance. Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list. At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.” Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Customer Service Industries Banking and Financial Services Referrals increase your chances of interviewing at Security Bank Corporation by 2x Get notified about new Client Support Manager jobs in Makati, National Capital Region, Philippines . Makati, National Capital Region, Philippines 4 days ago Taguig, National Capital Region, Philippines 4 days ago Manila, National Capital Region, Philippines 1 month ago Pasig, National Capital Region, Philippines 6 days ago Pasig, National Capital Region, Philippines 5 days ago Taguig, National Capital Region, Philippines 1 week ago Taguig, National Capital Region, Philippines 1 day ago National Capital Region, Philippines 1 month ago Taguig, National Capital Region, Philippines 1 week ago Makati, National Capital Region, Philippines 5 days ago Grab Support - Operations Team Lead (Financial) Pasig, National Capital Region, Philippines 1 month ago Manila, National Capital Region, Philippines 2 months ago Operations Manager Customer Service (BPO) Manila, National Capital Region, Philippines 1 month ago Quezon City, National Capital Region, Philippines 3 weeks ago Sr. Team Leader - In-house Contact Center Taguig, National Capital Region, Philippines 3 days ago Taguig, National Capital Region, Philippines 6 days ago Mandaluyong, National Capital Region, Philippines 2 weeks ago Taguig, National Capital Region, Philippines 6 days ago Quezon City, National Capital Region, Philippines 6 days ago Pasig, National Capital Region, Philippines 2 weeks ago Quezon City, National Capital Region, Philippines 2 weeks ago Taguig, National Capital Region, Philippines 3 weeks ago Customer Service & Order Management Executive Pasig, National Capital Region, Philippines 2 days ago Manila, National Capital Region, Philippines 10 hours ago Manila, National Capital Region, Philippines 7 months ago Valenzuela, National Capital Region, Philippines 5 hours ago Quezon City, National Capital Region, Philippines 2 weeks ago Manila, National Capital Region, Philippines 1 day ago Pasig, National Capital Region, Philippines 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr