Client Support Manager

2 weeks ago

Makati, Philippines Security Bank Corporation Full time

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As a Client Support Manager, you will be responsible for providing after-sales support to all on-boarded business deals of products under the purview of Cash Management Division which can be positioned as business solutions for wholesale accounts.

How you'll contribute

  • Handle complex cases endorsed by CCG via CRM and concerns directly sent to the team by internal/external partners
  • Leads process improvement initiatives, provides guidance and support to junior team members/staff as SME by training/mentoring, and responsible to complete delegated reporting functions.
  • Monitor incident resolution raised to technical partners (e.g., IT, Product Dev team).
  • Provide timely response/update to client queries/requests/complaints through email/call.
  • Ensure case resolution within standard SLA.
  • Conduct regular update/report to Customer Service Team Head on escalated concerns

What we’re looking for

  • Bachelor's Degree in Business Studies/Administration/Management, Commerce, Finance/Banking
  • With at least 5 years of experience in Banking and Financial
  • Knowledge of the implementation process of different Cash Management Products
  • Basic knowledge on MS Office application
  • Open to shifting schedule and working on holidays and/or weekends
  • Good oral and communication skills – can clearly convey information/ideas to individuals or groups in a way that helps them easily understand the message/instruction.
  • Good leadership, technical and analytical skills
  • Can work under pressure
  • Team player and with ability to multi-task

About Security Bank

Security Bank is one of the Philippines’ best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Customer Service
  • Industries Banking and Financial Services

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