Licensing Specialist

2 weeks ago


Zamboanga City, Philippines Isos Technology Full time

Overview The License Specialist is charged with ensuring the efficiency and effectiveness of Isos Technology's licensing and licensing department. This role supports Isos Technology's sales team by creating, evaluating, and optimizing license quotes from Atlassian and NetSuite. The License Specialist will work in conjunction with a Customer Success Manager on license renewals and administration, maintain license reporting, and support the sales team with license updates from Atlassian. This position is remote and based near Cebu, Philippines, and will operate during US Eastern Time Zone daylight hours. Responsibilities Support volume licensing agreements ensuring processes, procedures and training associated with new software agreements are effectively articulated to the team Administer and communicate program details for the software license agreement process Provide technical licensing support for all customers Support Client Success Managers in the maintenance and management of volume licensing agreements Partner with peers/program manager to ensure the consistent use of best practices Provide monthly reporting License quoting and renewals Quoting in vendor systems Creating quotes in Isos systems of record (Netsuite) Distributing to sales reps for client review meetings Process license purchase orders and ensure license keys are delivered Documentation Processing of Client purchase orders in Confluence account structure Complete order fulfillment process in Netsuite, Confluence, and Jira (Service desk requests) Systems Confluence Notes and documenting new opportunities Netsuite Creating license quotes, invoices, and purchase orders Complete order fulfillment process Jira Service Management Manage ticket requests promptly Gather requests and suggestions for system enhancements and changes Meetings Attend bi-weekly licensing meetings General Continually improve your overall knowledge of Isos Technology's products and services to assure a well-rounded knowledge of all areas of operation Training and certifications as requested by management Requirements Remote based near Cebu, Philippines 3+ years of experience in software licensing with proficiency creating reports, optimizing processes, invoice processing, customer management and revenue management experience Bachelor's degree or equivalent experience, technical or business-related field preferred Advanced spreadsheet modeling skills (e.g., Microsoft Excel, Google Sheets) and data analysis capabilities Accounting and invoicing experience utilizing NetSuite CRM knowledge (HubSpot preferred) Preferred experience with Atlassian licensing lifecycle processes About Isos Technology Isos Technology helps organizations in the public and private sectors solve complex business challenges with Atlassian tools and industry best practices to drive enterprise excellence. Whether optimizing service management, migrating to the cloud, or developing long-term IT strategies, Isos Technology partners with teams to achieve measurable results. As an Atlassian Platinum Solution Partner, Isos specializes in ITSM, cloud migrations, and enterprise strategy. The company has been recognized multiple times as an Atlassian Partner of the Year. Since 2005, Isos Technology has helped Fortune 1000 companies and public sector organizations innovate and build sustainable success. If you thrive in a dynamic environment, and enjoy working with global teams, we’d love to hear from you #J-18808-Ljbffr



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