Microsoft Licensing Operations Specialist

3 days ago

Makati City, National Capital Region, Philippines Booth and Partners Pte Ltd Full time ₱900,000 - ₱1,200,000 per year


Job Summary:


Providing an exceptional customer experience is at the core of everything you do. The Microsoft Licensing Specialist will provide full end-to-end sales and operational support, including quoting, contract creation, order creation, and management. You will also engage with Microsoft, Sales, and Softchoice customers to create a seamless experience.


Job Responsibilities:

  • Highly responsive. Ensure quotes, licensing contracts and orders are completed accurately and in line with established SLA's
  • Provide proactive communication to stakeholders on the status of contracts, quotes and orders
  • Ensure customer compliance of contractual and licensing obligations
  • Creation, submission, and confirmation of contracts and orders, including the invoicing of Microsoft orders
  • Provide timely resolution of purchase order pricing, quoting or contract discrepancies
  • Manage Return Merchandise Authorizations (RMAs) requests
  • Responsible for effectively identifying and resolving licensing issues including educating internal team members and Softchoice customers as necessary
  • Foster an environment of continuous improvement.
  • Actively identify workflow issues that impact our ability to support our customers properly
  • Maintain high customer satisfaction scores (NSAT & CSAT) Remain current with any Microsoft Licensing or process changes, both internally and externally


Requirements
  • Completed post-secondary education preferred
  • Minimum of 2 years business experience in IT related industry
  • Working knowledge of SFDC and SAP would be an asset
  • Proficient in MS Office tools – Outlook, Excel, PowerPoint, Word, TEAMS
  • High level of commitment to exceptional customer service
  • Able to problem solve and take ownership of issues and drive to resolution
  • Works well under pressure and can re-prioritize as needed
  • High level of attention to detail
  • Microsoft Licensing knowledge is an asset
  • Must be amenable to a shifting/flexible work schedules


Benefits WHAT WE OFFER:

Great Place to Work-Certified Company
Premium HMO
Holistic employee experience
Work-from-home and hybrid work setup
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program

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