Call Center

4 weeks ago

Cebu City, Philippines Viventis Search Asia Full time

Overview

Call Center - Quality and Data Reporting Supervisor. We are looking for an exceptional leader who can motivate the team's performance in delivering data projects. Have the ability to communicate with other managers in different departments in order to strategize and align the company goals. Must have critical thinking and problem-solving capabilities.

Responsibilities
  • Understand the business needs and objectives.
  • Evaluate the supplier’s sales trend as the basis for prioritizing the brands that are worth selling and advertising.
  • Manage, organize, and drive successful completion of team projects.
  • Collaborate with clients to determine the goals of team projects and strategize plans to meet those goals.
  • Assign and oversee agents\' workloads and ensure that all assigned tasks are done efficiently and effectively.
  • Communicate results, suggestions, and solutions to any Data Analytics concerns to other departments and management.
  • Develop and implement quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory compliance.
  • Ensure accuracy of the data and deliverables of agents with comprehensive policies and processes.
  • Anticipate future demands of initiatives related to people and technology within your department and design/implement solutions to meet these needs.
  • Conduct weekly coaching sessions for productivity and behavioral improvement.
Qualifications
  • Graduate of any Business, or IT-related course.
  • Advanced knowledge of MS Excel formulas, functions, and shortcuts.
  • At least 1-year experience in a managerial role.
  • Superior communication and interpersonal skills.
  • Ability to meet deadlines and manage project delivery.
  • Excellent report-writing and presentation skills.
  • Willing to work on graveyard or shifting schedule during peak seasons.
  • Knowledge of Amazon Seller Central is a plus.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Training, Education, and Project Management
Industries
  • Telephone Call Centers, Outsourcing and Offshoring Consulting, and Insurance
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