Risk & Payments Team Manager - BetMGM

2 weeks ago

Pasay, Philippines Entain Full time

Entain Pasay, National Capital Region, Philippines

Overview

Sports betting, gaming and interactive entertainment company seeking a Risk & Payments Team Manager - BetMGM. You will manage the day-to-day activities of the Risk & Payments Operations teams and ensure qualitative and quantitative performance aligns with service level agreements. Reporting to the Risk & Payments Operations Manager, you will supervise and develop the Risk & Payments team through coaching, 1:1s, performance appraisals, and clear communication.

What You Will Do
  • Provide expert knowledge on fraud, payments, and chargebacks; ensure compliance with Gambling Regulations, PCI standards, and AML guidelines.
  • Lead daily, weekly, and monthly reporting with accurate data; monitor SLAs, KPIs, and escalate issues or trends proactively.
  • Oversee process creation, review, and implementation; understand automated verification systems and identify faults.
  • Conduct regular reviews of third-party tools and ensure their continued suitability and performance.
  • Act as a key escalation point and maintain transparent communication with leadership and external partners.
Qualifications
  • Demonstrates strong leadership by fostering a culture of continuous improvement, setting clear goals, and driving team motivation and compliance.
  • Strong decision-making, logical reasoning and problem-solving skills and can work with minimum supervision.
  • Minimum experience of 3 years managing risk, payments, and/or chargeback experience in ecommerce or online gaming industry with at least a year of experience leading a team.
  • Strong knowledge of Risk, Payments, and Chargeback procedures and regulatory best practices.
  • Proficient in statistical reporting, analysis, and strong knowledge in Payments/PSP systems.
  • Proficient in Microsoft Office tools (Excel, Word, PowerPoint, Outlook).
Additional Information

At Entain, a competitive salary is just the beginning; you can receive benefits such as a regular bonus, healthcare support, ShareSave scheme, development opportunities, and wellbeing support. We are committed to an inclusive and supporting community where everyone is valued and respected.

If you need any adjustments or accommodations to the recruitment process, please contact us. We comply with applicable recruitment regulations and employment laws in the jurisdictions where we operate.

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