E-Commerce Customer Support Specialist
4 weeks ago
About the Role:
We are looking for a Professional E-Commerce Customer Support Specialist to join our team and provide top-tier assistance to our customers. The ideal candidate is highly skilled in handling customer inquiries, processing returns, managing refunds, and resolving order issues with a polished and professional English accent .
Key Responsibilities:- Provide exceptional customer support via email and phone, ensuring a seamless customer experience.
- Process returns and refunds efficiently using Refund Sniper.
- Manage and resolve customer order issues with professionalism and urgency.
- Handle FedEx and other carrier claims , ensuring accurate tracking and resolution.
- Utilize Zendesk, BigCommerce, SellerCloud, and ShipStation to manage tickets and order processing.
- Maintain detailed records of customer interactions and resolutions.
- Previous experience in e-commerce customer support, preferably in a remote setting.
- Excellent written and verbal communication skills with a clear, neutral or polished English accent .
- Proficiency in Zendesk, BigCommerce, SellerCloud, ShipStation, and Refund Sniper is a plus.
- Ability to problem-solve and handle customer concerns with patience and professionalism.
- Strong attention to detail and ability to work independently in a remote environment.
- Competitive salary and performance-based incentives.
- Opportunity to work remotely from anywhere.
- A collaborative and supportive work environment.
-
E Commerce Specialist
1 week ago
San Juan, Philippines C and C Platinum Trading Corporation Full timeJob Purpose The E-Commerce Specialist manages and optimizes ChuChu Beauty’s online sales channels to maximize visibility, sales, and customer experience. The role oversees daily e-commerce operations, from listings to fulfillment, while tracking analytics and performance metrics to drive continuous growth. Key Responsibilities Manage and update product...
-
E-Commerce Specialist
1 week ago
San Juan, National Capital Region, Philippines C&C Platinum Trading Corp. Full time ₱360,000 per yearJob PurposeThe E-Commerce Specialist manages and optimizes Chuchu Beauty's online sales channels to maximize sales, visibility, and customer experience. This role handles product listings, promotions, inventory coordination, and performance analysis across all e-commerce platforms.ResponsibilitiesManage and update product listings on e-commerce platforms...
-
E-Commerce Supervisor
6 days ago
San Juan, National Capital Region, Philippines Private Advertiser Full time ₱240,000 - ₱300,000 per year● The E-Commerce Specialist has the primary responsibility to help manage Flagship stores in e-commerce marketplaces through product enrollment, shop content management, promo planning and enrollment, P&L simulations● Oversees day-to-day e-commerce operations including product listing, pricing, promotions, and inventory coordination.· Executes all...
-
E-Commerce Specialist
1 week ago
San Juan, Philippines Atlas Home Products, Inc. Full timeThis position provide comprehensive support for clients' E-Commerce business operations and initiatives. She or He has to work in tandem with cross-functional teams to refine E-Commerce platform operations. Support the integration of new technologies and tools to enhance e-commerce capabilities. Key Responsibilities: Manage and maintain product listings,...
-
E-Commerce Specialist
2 days ago
San Juan, National Capital Region, Philippines Atlas Home Products, Inc. Full time ₱400,000 - ₱1,200,000 per yearThis position provide comprehensive support for clients' E-Commerce business operations and initiatives. She or He has to work in tandem with cross-functional teams to refine E-Commerce platform operations. Support the integration of new technologies and tools to enhance e-commerce capabilities.Key Responsibilities:Manage and maintain product listings,...
-
E-Commerce Associate
1 week ago
San Juan, National Capital Region, Philippines C&C Platinum Trading Corp. Full time ₱240,000 per yearJob PurposeSupport the day-to-day operations of the company's online sales channels. Focus on accurate product listings, smooth order processing, and timely coordination with internal teams and couriers to help deliver excellent customer experience and meet sales targets.ResponsibilitiesProduct & Order ManagementUpload and update product listings,...
-
E-Commerce Lead
6 days ago
San Juan, National Capital Region, Philippines Galleon Services Corporation Full timeReports to: CEO / Chief Experience officerBrands Covered: Bayo, Unica, and other Group Retail BrandsLocation: San Juan CityEmployment Type: HybridJob SummaryThe E-Commerce Lead will drive the digital growth of Bayo, Unica, and the group's emerging brands by leading all aspects of online retail operations from strategic planning and digital marketing to data...
-
E-Commerce Manager
6 days ago
San Juan, National Capital Region, Philippines Anthem Group Full time ₱900,000 - ₱1,200,000 per yearKey ResponsibilitiesManage daily operations of e-commerce platforms (website, Lazada, Shopee, Zalora, TikTok Shop).Plan and execute online merchandising, ensuring accurate product listings, pricing, and promotions.Drive digital marketing initiatives (SEO, social media, paid ads, influencer campaigns) to grow traffic and sales.Achieve sales targets by...
-
Ecommerce Staff
1 week ago
San Juan, National Capital Region, Philippines Aventus E-commerce Corp. Full time ₱800,000 - ₱1,200,000 per yearQualifications:Minimum of 1 year of experience in e-commerce management, (Shopee, Lazada, Tiktok)Strong understanding of online marketplaces, digital marketing, and e-commerce operations in the Philippines.Exceptional organizational skills with the ability to manage multiple priorities and campaigns.Strong analytical mindset with a results-driven...
-
French-Speaking Customer Support Specialist
2 weeks ago
San Juan, Philippines TalentPop App Full timeFrench-Speaking Customer Support Specialist Now Hiring: French-Speaking Customer Support Specialist (Voice & Chat) – Work from Home Are you fluent in French and English and have a knack for solving problems and delivering exceptional service? If you’re looking to join a fast‑growing team that values professionalism, growth, and customer satisfaction,...