E-Commerce Customer Support Specialist

4 weeks ago

San Juan, Philippines Remote VA Full time

About the Role:

We are looking for a Professional E-Commerce Customer Support Specialist to join our team and provide top-tier assistance to our customers. The ideal candidate is highly skilled in handling customer inquiries, processing returns, managing refunds, and resolving order issues with a polished and professional English accent .

Key Responsibilities:
  • Provide exceptional customer support via email and phone, ensuring a seamless customer experience.
  • Process returns and refunds efficiently using Refund Sniper.
  • Manage and resolve customer order issues with professionalism and urgency.
  • Handle FedEx and other carrier claims , ensuring accurate tracking and resolution.
  • Utilize Zendesk, BigCommerce, SellerCloud, and ShipStation to manage tickets and order processing.
  • Maintain detailed records of customer interactions and resolutions.
Requirements:
  • Previous experience in e-commerce customer support, preferably in a remote setting.
  • Excellent written and verbal communication skills with a clear, neutral or polished English accent .
  • Proficiency in Zendesk, BigCommerce, SellerCloud, ShipStation, and Refund Sniper is a plus.
  • Ability to problem-solve and handle customer concerns with patience and professionalism.
  • Strong attention to detail and ability to work independently in a remote environment.
Why Join Us?
  • Competitive salary and performance-based incentives.
  • Opportunity to work remotely from anywhere.
  • A collaborative and supportive work environment.
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