Customer Success Team Lead
4 days ago
At TalentPop, we do not just answer tickets; we build competitive advantages for the world's fastest-growing e-commerce brands. We are looking for a Customer Success Team Lead —a highly experienced operational veteran and natural coach—to take ownership of a dedicated client support team and transform daily service into a revenue driver. What You'll Be Leading: Impact and Responsibilities Operational Command: Maintain real‑time oversight of all support channels (chat, email, voice), proactively managing queues, balancing workloads, and mitigating service risks to ensure SLAs are consistently met. Expert Resolution and Escalation: Serve as the final point of contact for complex, high‑stakes customer issues and priority escalations, resolving them with professionalism and speed. Performance Coaching: Mentor agents through challenging scenarios, conduct case reviews, and provide targeted, continuous feedback to elevate team quality scores and efficiency. Process Optimization: Identify recurring bottlenecks and inefficiencies in workflows and SOPs; develop and implement proactive solutions to streamline operations. Knowledge Management: Own all team resources, training materials, and support macros, ensuring they are accurate, up‑to‑date, and compliant with client requirements. Qualifications for Success The BPO Veteran: 3–5 years of hands‑on experience in a high‑volume BPO environment supporting external clients. The Leader: 1–2 years of proven experience in a senior customer service, team lead, or supervisory role; VA experience with team management responsibilities is highly valued. The Problem Solver: Exceptional ability to manage operational challenges, adapt to changing priorities, and solve complex customer and team issues on the fly. The Organizer: Meticulous organizational skills, a proactive, detail‑oriented approach to management, and an unwavering commitment to quality output. The Tech Stack Expert: Full proficiency with modern support platforms (Zendesk, Gorgias, Kustomer, Intercom, etc.); e‑commerce platform experience (Shopify, Magento) is a strong plus. Ready for Remote Success: The Tech Requirements A dedicated, quiet workspace. Internet: Stable, wired primary connection (20 Mbps+ minimum) and a proven, functional backup internet solution. Hardware: Modern computer capable of multitasking (i5/Ryzen 5 equivalent or higher processor, 8 GB RAM minimum). Power Reliability: Mandatory backup power plan (e.g., UPS, generator, or alternative working location) to ensure 100% schedule adherence. Our Investment in You: Perks and Benefits Competitive salary with annual performance‑based increases. Comprehensive health and dental insurance or a monthly health stipend. Generous Paid Time Off (PTO) package. Holiday bonuses and performance incentives. Permanent work‑from‑home flexibility. Clear pathways for career progression within our rapidly expanding organization. If you are ready to be the operational backbone of a high‑performing remote team and drive measurable customer success for exciting e‑commerce brands, apply now #J-18808-Ljbffr
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Manager, Customer Success
3 weeks ago
Antipolo, Philippines ShiftCare Full timeManager, Customer Success - Remote Operations ShiftCare Manila, National Capital Region, Philippines The Role ShiftCare is seeking an experienced and proactive Manager of Customer Success - Remote Operations to lead and support our growing team of Customer Success Managers and Associates based in the Philippines. This role is integral to ensuring consistent...
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Customer Experience Lead
3 weeks ago
Antipolo, Philippines TaskUs Full time.Customer Experience Lead page is loaded## Customer Experience Leadlocations: Antipolo, Rizal, Philippinestime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 30, 2025 (30+ days left to apply)job requisition id: R\_2507\_8698****About TaskUs:**** TaskUs is a provider of outsourced digital services and next-generation customer...
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Customer Experience Lead
3 days ago
Antipolo City, Calabarzon, Philippines TaskUs Full timeJob Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...
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DevOps Engineer
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Antipolo, Philippines Career Team Enterprises Full timeIt’s not just about the tech; it’s about the people! At Career TEAM, we work to “accelerate the human condition.” Working on our state-of-the-edge portal, Career EDGE , you will change lives—and that’s just the beginning! You'll be working with new technologies on enterprise products that serve a diverse population across the U.S. As a founding...
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Antipolo, Philippines Biogen Full timeFor our CHAT cluster, located in our Vienna or Baar office, we are recruiting for a Sr Manager, Rare Disease Customer Engagement Excellece (f/m/d) About the job: For Biogen`s CHAT cluster the incumbent will drive excellence in customer operations with a focus on Rare Disease and acts as an enabler for customer-facing teams. In close collaboration with brand...
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Antipolo, Philippines Emapta Full timeLead Strategy Behind the Experts Who Power Legal Wins Help drive the strategy behind expert witness sourcing and litigation support. From lead qualification to legal precision, this is your chance to rise above routine and make a case for your next-level career. Job Description As a Lead Generation Consultant , you'll architect and optimize end-to-end lead...
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Strategic Partnerships Lead
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Antipolo City, Calabarzon, Philippines JoyRide Superapp Full timeStrategic Partnerships LeadWe are looking for a Strategic Partnerships Lead to identify, develop, and manage key partnerships that support the company's growth objectives. This role involves working with external partners and internal teams to create mutually beneficial collaborations and ensure successful execution of joint initiatives.Key...
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Senior Manager for Customer Experience
2 weeks ago
Antipolo, Philippines TaskUs Full timeAbout TaskUs TaskUs is a provider of outsourced digital services and next-generation customer experience to fast‑growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud‑based infrastructure, TaskUs serves clients in the fastest‑growing sectors, including social media, e‑commerce, gaming,...
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Lead Generation
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Antipolo, Philippines Ripped box station Full timeKey Responsibilities: Conduct market research to identify businesses aligned within the Finance industry Identify target businesses and owners using LinkedIn, directories, databases, and other research tools Use tools such as LinkedIn, Grata (preferred), ZoomInfo, HubSpot, and other lead platforms Collect valid and verified contact information, including...
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Restaurant Team Leader
2 weeks ago
Antipolo City, Calabarzon, Philippines AMITY MANAGEMENT CONSULTANCY SERVICES Full time ₱180,000 - ₱300,000 per yearTeam supervision and leadership:Lead, motivate, and coach team members to achieve operational goals.Supervise staff activities, including servers, cooks, and hosts.Train new employees on procedures, food handling, and customer service.Schedule shifts, approve time-off requests, and assist with payroll data.Resolve conflicts among team members.Job Types:...