Associate Software Support Specialist, ERP Pro 10 Utilities

2 weeks ago

Manila, Philippines Tyler Technologies, Inc. Full time

Overview

Associate Software Support Specialist, ERP Pro 10 Utilities. This entry-level position provides consultative software support for Tyler clients in the use, functionality, and understanding of our ERP Pro software, specifically utility billing and citizen services products. There is room for career growth as you develop technical skills and product knowledge.

Responsibilities
  • Provides inbound support to resolve client inquiries and problems.
  • Analyzes data reports, forms, and web technologies commensurate with training.
  • Determines whether issues can be resolved independently or should be referred to a more experienced team member.
  • Communicates effectively to manage client expectations and coordinate issue resolution among all parties.
  • Uses Tyler’s client management system to create, track, and update details of client issues.
  • May assist with writing estimates for software modification specifications and documentation of support processes.
  • May submit client issues to the development team for resolution as needed.
  • Performs Quality Assurance testing for software module upgrades/changes and analyzes results to ensure proper software performance.
  • May create or enhance documentation throughout the support process.
  • Committs to expanding technological skills and knowledge of Tyler products.
  • Demonstrates adherence to Company policies as outlined in the Employee Handbook (Safety, Equal Employment Opportunity, Business Ethics, Anti-Harassment).
  • Performs other duties as assigned.
Location

Manila, Philippines

Travel

0-5%

Qualifications
  • Bachelor's degree in a related field or equivalent experience.
  • Excellent interpersonal skills.
  • Effective decision-making and problem-solving skills for troubleshooting basic to moderate issues.
  • Strong organizational skills.
  • Effective analytical ability, particularly in a technical environment.
  • Excellent written and verbal communication skills.
  • Knowledge of Microsoft Office.
  • Must be willing to come into the office a minimum of 2 times a week.
  • Must be able to work between the hours of 8 pm to 9 am PHST shift.
Great Place to Work & Grow Your Career

Come join us as we transform the public sector. Our mission, vision, and values guide everything we do. We’re frequently recognized as a great workplace locally and nationally. See our awards and accolades.

Apply Online

Legal Notice

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under law. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing or by calling ext. .

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