Call Center Representative

6 days ago

Laguna Philippines AceOutsource Solutions Full time

Responsibilities Provide general administrative support to ensure smooth daily office operations. Maintain and organize office files, records, and databases. Handle incoming calls, emails, and other communications professionally. Greet visitors and clients in a professional, friendly, and welcoming manner, ensuring a positive first impression of the company. Schedule and coordinate meetings, appointments, and travel arrangements. Prepare reports, memos, and correspondence as needed. Monitor office supplies and manage procurement when necessary. Support team members with clerical tasks and documentation. Assist in recruitment processes, including job postings, screening, and interview scheduling. Facilitate onboarding and offboarding of employees. Maintain accurate employee records, including updating 201 files and ensuring document compliance. Support time-keeping, payroll processing and benefits administration. Coordinate training sessions, orientations, and employee engagement activities. Handle employee inquiries regarding HR policies, procedures, and benefits. Assist in organizing performance reviews and monitoring attendance records. Ensure confidentiality and proper handling of sensitive HR information. Qualifications Bachelor’s degree in Human Resources, Psychology, Business Administration, or related field. 1–2 years of experience in an admin or HR support role preferred. Fresh graduates with internship experience and strong organizational skills are welcome to apply. Skills & Competencies Excellent organizational and time management skills. Strong written and verbal communication abilities. Proficiency in MS Office (Word, Excel, PowerPoint, Outlook). Discreet with handling confidential information. A proactive, service-oriented attitude. Ability to multitask and work independently in a dynamic environment. Basic knowledge of labor laws and HR best practices is a plus. Other Requirements Must be willing to work on-site at our Santa Rosa, Laguna office. Has a customer-service mindset and a professional demeanor. Open to learning and growth opportunities. #J-18808-Ljbffr

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