Customer Solution Executive

1 week ago

Biñan, Philippines WSA – Wonderful Sound for All Full time

Join to apply for the Customer Solution Executive role at WSA – Wonderful Sound for All Overview Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively. What you will do Ensure timely fulfilment of customer orders by actively managing backlogs and expediting with cross-functional teams Proactively communicate order and shipment updates to customers, ensuring transparency and high service levels Ensure accurate billing and prompt issuance of credit notes (CN) to support smooth financial operations Analyse supply chain data to improve forecast accuracy and drive better demand planning Collaborate with customers to identify opportunities for service improvement and enhanced collaboration Support and contribute to continuous improvement projects, such as DG handling and SWAP planning initiatives What you bring 2-3 years of experience in Supply Chain, Order Management, or Customer Service operations Bachelor's degree in Supply Chain Management, Business Administration, or a related field Strong analytical skills with experience analysing supply chain data to enhance forecast accuracy and service performance Experience supporting or contributing to continuous improvement projects, such as DG handling and SWAP planning Effective collaboration and communication skills to work seamlessly with internal teams and external customers Who we are At WS Audiology, we provide innovative hearing aids and hearing health services. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes. Sounds wonderful? We can’t wait to hear from you. WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self. Seniority level Entry level Employment type Full-time Job function Business Development and Sales Industries Medical Equipment Manufacturing #J-18808-Ljbffr

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