Call Center Agent

Overview

Multiple posted roles across travel support, communication skills training, and call center/customer service within Pasig City, Ortigas, and nearby areas. The postings describe responsibilities in travel support, learning and development, and customer service roles with hybrid/on-site requirements and varying shift patterns. This description retains the original content but organizes it into clear sections with responsibilities and qualifications where provided.

Travel Support / Travel Telephony & GDS

Location: Pasig City / Ortigas, Pasig City; some roles reference EY GDS and global travel support. Employment type: Full-time. Travel-related support staff act as a first level point of contact for travel queries, following defined processes and tools, and interacting with travelers, executives assistants, and internal stakeholders globally.

Essential Functions (summarized):

• Respond to incoming calls from travelers and determine needs
• Research issues, provide inquiries responses, and resolutions within service scope
• Adhere to call management procedures and standard communication practices
• Handle calls, chat, and emails; acclimate to EY technologies and policies
• Document interactions and maintain logs; generate reports
• Identify process improvements and escalate where needed
• Coordinate with Travel Management Companies and other stakeholders
• Record traveler feedback and ensure high traveler satisfaction
• Support in data entry, ISOS tool updates, and system usage (e.g., Cvent)
• Participate in projects and collaborate with global teams

Knowledge & Skills:

• Excellent English communication; strong customer service
• Proactive, independent worker with teamwork ability
• Interpersonal skills across diverse cultures; virtual teamwork capability
• Understanding of travel industry; ability to manage multiple tasks; proficient in MS Office
• Experience with online travel platforms; willingness to work a rotational 24x5 pattern (Australian/UK/US time zones) is noted in other postings

Qualifications (typical examples across postings):

• Education: Any graduate; travel-related discipline preferred
• Experience: 2+ years in BPO/travel support or related roles; CRM tools experience beneficial
• Good Excel and Outlook skills
• Flexibility to work shifts and on-site in affected locations

Note: Some postings mention a hybrid setup in Ortigas, Pasig City; rotational shifts across time zones are required for some roles.

Communication Skills Trainer / Learning & Development

Location: Pasig City / Ortigas, National Capital Region (Philippines). Job Type: Full-time. These roles support L&D and its Communication & Values Training teams, with primary duties including program design, delivery, needs assessment, resource creation, and performance monitoring.

Responsibilities:

• Develop training programs and materials (presentations, activities, assessments)
• Facilitate workshops on communication, emotional intelligence, conflict resolution, time management, adaptability, and team building
• Provide one-on-one coaching and mentoring
• Create/ administer assessments; adjust programs based on feedback
• Collaborate with HR to identify skill gaps; maintain training documentation and reporting

Qualifications:

• Bachelor’s degree in Psychology, HR, Communications, or related fields; training/certification is a plus
• 2–3 years in soft skills or corporate training
• Strong communication, presentation, instructional design, and data storytelling skills
• Experience with e-learning platforms is a plus
• Willingness to work in a hybrid setup in Ortigas, Pasig City

Note: Several postings repeat this role with similar requirements; the consolidated version reflects common expectations.

Call Center Agent / Customer Service Representative

Location: Various (Makati/Taguig/Valenzuela/Bagliwag areas reported). Employment types include full-time and permanent roles with on-site work and shifting schedules. Typical responsibilities include handling customer calls, inquiries, and product/service information; documentation of inquiries; and maintaining professional customer interactions.

Common qualifications across postings:

• HS/SHS or higher; 6 months+ travel or customer service experience preferred
• Strong communication, problem-solving, and interpersonal skills
• Ability to work in a fast-paced environment; multi-tasking; shift flexibility
• Proficiency with MS Excel/Outlook; CRM tools experience is a plus
• Willingness to start ASAP; able to work on-site in listed locations

Benefits and other notes vary by posting (e.g., HMO, health insurance, leave credits, government benefits, on-site parking) and may include opportunities for promotion and training.

Travel & Recruitment Events

Some postings advertise open-house recruitment events (e.g., daily in certain locations) with instructions to attend for immediate recruitment and onboarding. These postings include multiple locations and timeframes; specifics vary by posting.

Job Types: Full-time; Permanent; Fixed term; Fresh graduates often considered; some postings emphasize on-site requirement and immediate start.

Compliance: All postings mention standard recruitment processes such as HR interview, job offers, and onboarding steps, with some noting open house recruitment events. Note that content is a compilation of multiple postings and may include duplicative or region-specific details.

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