Client Services and Performance Supervisor

Empower and Drive Teams to Achieve Excellence

Company Overview:

Cybalink Solutions is a global outsourcing partner specializing in providing world-class operational support to the construction, engineering, and resources industries. If you excel in a dynamic, fast-paced environment and have a keen eye for optimizing operations, apply now to lead our team and drive transformative success in the construction, engineering, and resources industries Join us at Cybalink Solutions and be at the forefront of operational excellence.

Job Overview:

We are seeking a highly experienced and strategic Client Services & Performance Supervisor
to lead client relationships, drive service excellence, and oversee employee performance and development at a senior level. This role demands a proactive leader who excels in problem-solving, fosters strong internal and external partnerships, and ensures adherence to high-level company policies and best practices.

Key Responsibilities:

• Client Relationship Leadership:
  Develop and maintain high-value client partnerships, ensuring exceptional service delivery and strategic alignment with business objectives.
• Strategic Customer Satisfaction:
  Lead initiatives to enhance client satisfaction, proactively addressing concerns and optimizing service experience.
• Policy & Compliance Oversight : Ensure strict adherence to company policies and industry best practices, while identifying opportunities for enhanced operational efficiency.
• Advanced Employee Development & Mentorship: Collaborate with HR to implement high-impact coaching and professional development programs that align with business goals.
• Executive Performance Management: Drive and oversee performance management processes, delivering structured feedback and fostering a high-performance culture.
• Senior Leadership & Governance:
  Maintain executive-level leadership in all performance discussions, ensuring a structured, fair, and strategic approach to employee management.
• High-Level Problem-Solving:
  Anticipate business challenges, drive data-driven solutions, and implement continuous improvements in client service operations.
• Cross-Functional Collaboration:
  Work closely with executive and operational teams to align service delivery with company-wide strategies.
• Account Growth & Strategic Retention:
  Identify and implement strategies to expand service offerings, maximize client value, and ensure long-term business growth.
  

Qualifications & Skills:

• Extensive experience in client services, account management, or a leadership role.
• Demonstrated expertise in high-level performance management , including executive coaching, talent development, and structured feedback mechanisms.
• Deep understanding of corporate policies, compliance, and governance frameworks.
• Proven ability to maintain executive leadership boundaries
  while fostering a culture of professional growth.
• Strategic, data-driven decision-maker with strong conflict resolution and crisis management skills.
• Outstanding communication, negotiation, and stakeholder management skills
  to engage at all business levels.
• Strong organizational and operational acumen , with experience managing complex, high-value client accounts.
• Advanced proficiency in Microsoft Office 365, CRM tools, and analytics platforms.
• Experience working with Australian clients and global markets
  is highly desirable.
• Must be willing to work full-time in the office located atArcovia City, Brgy. Ugong, Pasig City
  

Benefits

• Comprehensive HMO Coverage :Your health is our priority plus one dependent.
• Generous Meal Allowance :Fueling your workday.
• Annual Bonuses: Rewarding your hard work.
• Employee Engagement Programs: Enjoy quarterly training for professional development, monthly games with exciting prizes, and more.
• 30 Days of Leave: Including wellness, vacation, and sick leave, plus leave conversion options.
• Engaging Workplace Culture: Dive into our monthly games with prizes and experience a fun, engaging workplace that values your contribution and well-being.
• 2 days weekly rest for a better work-life balance
  

What We Offer:

• Competitive salary and benefits package.
• A collaborative and innovative work environment.
• Ongoing professional development opportunities.