Payment Operations

Overview

Citi Taguig, National Capital Region, Philippines

The Cash Management Services – Team Lead is a role responsible for ensuring transactions are processed accurately and on time. The overall objective is to process daily payments and receivables (Domestic/Crossborder) for Citi corporate clients, conduct analysis and resolve issues. Primary focus for this lead role is to manage the FX related processing for TTS related deals. This would include document review, screening, remittance processing and related regulatory reporting for the said FX purchase and remittance. The lead is expected to engage with Markets Team on a day to day basis and also be able to address client concerns. This role is also responsible for managing technology projects throughout the entire system development lifecycle in coordination with the Payments and Receivables team.

• Manage end to end operational duties of domestic and foreign cash transactions.
• Perform tasks and be able to support other payment flows on top of the main role when necessary: PesoNet, PDDTS, RTGS, FX conversion/settlement and Cheque issuance.
• Assist/guide client on the required documentation for their transactions as defined by regulators.
• Liaises across teams and stakeholders to ensure client’s transactions are efficiently processed.
• Spearhead/assist Payments Head on projects relating to streamlining processes, implementation of automation across the funds transfer space, and elimination of bespoke/manual processes being handled by the Cash Management Team.
• Reach out to Citi corporate clients for any clarifications needed via email or callback.
• Supports the delivery services in line with agreed service standards and turnaround time.
• Service client inquiries on domestic and foreign cash transactions for Payments and Receivables.
• Review and provide disposition on transactions that were tagged for sanction screening. Ensure dispositions are aligned with the Global Sanction Screening Policy.
• Understand the procedures and compliance policies to ensure transactions that post potential risk are processed and adhere to the global policy.
• Coordinate and assist client for any discrepancy from funds transfer instruction initiated by the client.
• Performs reconciliation on transactions processed by the team and addressed any discrepancies and accounting breaks.
• Coordinate and contribute to initiatives that support the goal of the operations function and overall business.
• Performs investigation on escalated or questioned transactions by clients and stakeholders.
• Participate in UAT/Sanity testing.
• Responsible in regulatory reporting and ensures accuracy of items being reported.

• 2-5 years of experience in a related role within trade / cash operations management
• Effective verbal and written skills
• Effective communication and analytical skills
• Effective relationship management skills
• Expert level proficiency in Windows, MS Project, and MS Office Suite

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Time Type: Full time
• Job Function: Management and Manufacturing
• Industries: Banking, Financial Services, and Investment Banking

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please view Accessibility at Citi and Citi’s EEO Policy Statement.