Payment Lifecycle Analyst
2 weeks ago
Overview
Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area?
As a Payment Lifecycle Analyst within Alternative Payment Operations, you will be supporting new digital payment products which are in early stages of development and already stabilization stage to ensure business processes and eventual issues are properly managed from an operational standpoint since new product inception until scalable size of operation. This unit will be the central operations contact for client escalations, exception processing following highest control standards while ensuring exception client experience, especially during pilots post new product launch.
Responsibilities- Analyze requirements for completeness, consistency, comprehensibility, and JPM Operations Standards
- Create process models, specifications, diagrams and flows
- Assist on Alternative Payment Products Standard Operating Procedures (SOP) updates and existing Process KRs
- Lead/Participate in Projects and Process Improvements that focus on Automation, Efficiencies and Stronger Controls
- Identify and establish parameters of requirements analysis on each project to define impact, outcome criteria, and metrics.
- Work with stakeholders and project teams to establish requirements for Alternative Payment Ops integration
- Provide support on seamless migration of all new clients / products / functions with proactive support during testing phase and monitoring the defects and issues
- Execute day-to-day operational activities to ensure adequate operational performance measured through key indicators, data analytics, reporting and other operational controls
- Manage end-to-end ownership of operational support for products in scope of the unit, including issue management, escalations and engagement with internal business partners to trouble shoot issues and define remediation
- Maintain strong discipline to onboard new activities into the unit in partnership with multiple project and control groups ensuring proper operational readiness for go live
- Develop subject matter expertise of new products, business processes and application flows to proper management changes, issues and other support needs
- at least 5 years of experience of Payments, Reconciliation, Cash, Treasury Operation dealing with operational process, controls and problem solving
- Excellent analytical, mathematical, and problem-solving skills
- Strong listening, interpersonal, written, and oral communications skills with the ability to effectively communicate issues and results to management
- Strong understanding of Windows office system and ability to do excel analysis with large amounts of data
- Data-driven who can synthesize key insights, utilize data points to communicate with senior management in an effective way
- Demonstrated communication and diplomacy skills to work cross-organizationally to influence others, drive results/change and implement projects/processes
- Demonstrated success in manage fast changes and adapt to new business initiatives
- Business acumen and commercial market awareness
- Experience in global payments is desirable, with understanding of accounting and money move processes
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