Area Retail Sales Supervisor

4 days ago


Mandaluyong, Philippines Enabled Full time

Enabled Mandaluyong, National Capital Region, Philippines 1 week ago JOB SUMMARY The Sales Officer (Retail) will lead a team of sales associates to meet company sales objectives across mall-based stores for multiple retail concepts. Key responsibilities include ensuring high-quality customer engagement, developing sales strategies and forecasts, preparing sales reports and administrative documents, and conducting refresher training. The position also requires modifying and communicating standard operating procedures (SOPs), creating staff schedules, managing performance issues, resolving conflicts, and providing support to other departments as needed. RESPONSIBILITIES Lead and monitor online and offline sales activities of the sales associates to achieve company sales objectives Manage 5-8 company stores while being accountable for all sales and operating KPIs related to these stores Contribute to developing sales strategies and sales forecasts Prepare sales reports and other administrative documents, including Concept Stores documents when required Modify and add SOPs, ensuring they are cascaded to the team Create staff schedules Manage performance concerns and assessments; handle disciplinary discussions and implement disciplinary actions Handle conflicts as part of customer management and provide timely fair decisions Provide ad‑hoc support to other departments (digital, marketing, procurement, etc.) as needed Be on top of any ARS or Mall‑Admin related concerns Conduct frequent mall visits (at least 2 to 3 days per week) based on schedule QUALIFICATIONS Graduate of any bachelor’s degree, preferably in business or management At least 5 years of sales experience with proven selling skills Preferably at least 3 years of mall‑related experience At least 5 years of experience in people management or supervisory roles within the sales industry Excellent customer service skills (verbal and non‑verbal) Analytical and strategic thinking Good command of the English language Adaptable to shifting schedule and willing to work on weekends if needed Open to being assigned in mall‑based stores Ability to work in a high‑pressure and dynamic environment BENEFITS Competitive packages Government‑mandated contributions 13th Month Pay Sick Leaves and Vacation Leaves upon hiring PERKS HMO Merit‑based incentives Seniority level Mid‑Senior level Employment type Full‑time Job function Sales and Business Development #J-18808-Ljbffr


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