IT Developer, ServiceNow

Overview

As ServiceNow Developer you will be working in the Enterprise Service Management (ESM) team of software developers located in 3 countries (Poland, Philippines and Denmark). The team focuses on development of ITSM functionalities, Service Catalog, as well as business-related features in ServiceNow using SCRUM practices. You will play a vital part both in relation to our IT and business internal customers.

• Development of core ITSM ITIL processes (Incident, Problem, Change, Event, Request fulfilment, Knowledge Management) and of Service Catalog
• Technical evaluation of incoming requests for enhancements
• Peer review for fellow developers
• Act as SPOC for Process Managers in discussing ideas for development of new services and maintenance of existing services
• Documentation of developed ServiceNow processes and procedures in Confluence
• Maintenance of ServiceNow
• 2nd level Support (Incidents and SRQs) for ServiceNow users throughout the company

• Certified ServiceNow courses and minimum 3 years of professional work experience within process management.
• Advanced English (written and spoken).
• Experience working in a corporate environment following ITIL processes.
• Outgoing and positive personality that enables you to cooperate with different parts of the organization.
• You are flexible and take initiative to ensure you meet your results and have preferably already proven this in previous positions.
• Understanding of what it means to work in an international environment with different cultures
• ITIL 4 certification is appreciated but not required.
• JIRA and Confluence knowledge is appreciated but not required.

• Mid-Senior level

• Full-time

• Information Technology

• Transportation, Logistics, Supply Chain and Storage