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IT Technical Support

4 months ago

CUBAO QUEZON CITY, Philippines Systemantech Inc. Full time
Job Description:

The successful candidate will be responsible for supporting and maintaining the desktop computing environment for the company’s offices in Manila and for remote users across the region.
This includes troubleshooting, configuring and repairing computer hardware, printers, software, network connectivity and operating systems.
The successful candidate will provide hands-on desk-side support assistance and be responsible for client computing devices through all phases in the hardware and software lifecycle (e.g., deployment, operations/support and retirement of devices).
This position will also perform majority of the mentioned tasks while providing a high level of customer service to the users which also includes executive support.
Desirable Skills:
Tier 2 technical escalation point for the Helpdesk Team for issues that cannot be resolved via phone or remote access
Perform installations, maintenance and repair work on production client computing hardware or software that supports the business
Enforce corporate security standards and industry best practices for the desktop computing environment
Manage work requests via a Helpdesk ticketing system and create documentation for support processes and workflow
Investigate and recommend hardware & software solutions & upgrades based on evolving business challenges
Provide periodic training or New Hire Orientation as required
Manage and maintain hardware and software inventory
Perform after hours or on-call work as necessary
Routine administration and housekeeping tasks
Supporting and troubleshooting users with mobile devices iPhone and Android

Minimum Requirements:
1-2 years of experience with troubleshooting, configuring and repairing computer hardware, printers, software, network connectivity and operating systems.
Strong customer service focus and interpersonal skills is a must
Excellent communication skills, both written and verbal, with the ability to create rapport with clients, delivering a high level of customer service
Communicate effectively face to face and in writing with people at various levels in an organization
Able to work under own initiative with limited guidance being required in own area of knowledge
Demonstrated aptitude for continuous learning and innovative thinking.
Able to work with peers on a global scale
Proficiency with Windows OS is required
Experience supporting mobile devices is preferred (i.e., tablets, smart phones, soft phones, etc.)
A+ or Microsoft certification preferred
Experience with Mac and Linux OS is preferred
ITIL foundation certification - Preferred