Technical Support

3 weeks ago


Quezon City, Philippines Nityo Infotech Services Philippines Full time

Nityo Infotech is looking for a: #TechnicalSupport #ApplicationSupportTechnical Support (Application Maintenance Support) Location: UP Technohub, Quezon City (Hybrid, 3 days onsite) Schedule: 4 pm - 1 am Salary is up to 25,000 gross Qualifications:— Obtained a Bachelor's Degree — At least 6 months to 1 year of relevant working experience — Proven ability to resolve a wide range of client issues, including billing, account, and technical concerns. — Expertise in troubleshooting and diagnosing client IT environments to identify solutions that minimize business impact and enhance client satisfaction. — Strong analytical skills with the ability to lead problem resolution processes. — Experience deploying solutions or workarounds for complex issues affecting business operations. — Familiarity with debugging and problem recreation in diverse client IT environments.— Experience working directly with clients to communicate technical diagnoses and solutions effectively. — Experience in creating and utilizing knowledge assets to promote client self-sufficiency and improve internal team efficiency through digital solutions. — Demonstrated ability to coordinate and collaborate with development, services, and support teams to drive issue resolution and improve client outcomes. — Excellent communication skills, capable of directly interfacing with clients to diagnose and resolve technical or business issues. — Ability to enhance the client experience through effective problem-solving and relationship management



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