Team Leader, Fraud Prevention Unit

6 days ago

Taguig, Philippines RCBC Full time

Job Summary

The Fraud Prevention Unit Head is responsible for managing a 24/7 team of analysts, providing expert advice and guidance on matters relating to fraud prevention, as well as monitoring and mitigating fraud risks. The Team Leader is a central point of contact for internal and external stakeholders and is crucial in driving the unit's efficiency and effectiveness.

How will you contribute

Operational and Day-to-day Activities

  • Manages a team of Fraud Prevention Analysts, ensuring 24/7 operational coverage and providing guidance, coaching, and performance monitoring and feedback.
  • Takes ownership of the team's capacity planning and scheduling
  • Serves as the primary point of escalation for complex or high-risk fraud alerts and cases from the team.
  • Monitor the team's performance, including alert disposition efficiency, case resolution times, and accuracy.
  • Provides expertise in the development and implementation of fraud detection strategies, rules, and parameters based on emerging fraud trends and data analysis.
  • Collaborates with other business units, including Investigations, Information Security, and IT, to investigate fraud matters and enhance overall security measures.
  • Acts as the primary liaison for Anti-Financial Account Scamming Act (AFASA) coordination with other banks for account holds and fund recovery.
  • Identifies and recommends enhancements to existing fraud prevention measures and processes to improve efficiency and reduce losses.
  • Finalizes and submits accurate management information (MI), reports, and presentations to the appropriate business unit leaders
  • Leads site visits to conduct fraud risk-related assessments/investigations, e.g. surprise branch visits, internal and external investigation, etc.
Regulatory, Administrative and Project Related Activities
  • Monitors the unit’s adherence to all AMLA and other regulatory rules and compliance to the Money Laundering and Terrorist Financing Prevention Program (MLPP).
  • Keeps abreast of updates on BSP policies as stipulated in the Manual of Regulations for Banks (MORB) and Bank policies as specified in the Money Laundering and Terrorist Financing Prevention Program (MTPP) through circulars, required seminars/programs and adheres to said policies.
  • Participates in User Acceptance Testing (UAT) and System Integration Testing (SIT)
  • Conducts regular training and awareness campaigns for the team and other bank employees on fraud prevention initiatives, internal and external fraud cases, trends, analytics, etc.
What will make you successful
  • Graduate of any related degree or field of study
  • 3-5 years of working experience in a similar or related field
  • Knowledge in Bank Operations, Risk Management, Fraud Investigations & Monitoring, Data Analytics, System Analysis
  • Good communication skills and decision-making skills
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