Junior Technical Support Engineer
2 days ago
Junior Technical Support Engineer (CPaaS) Join 8x8 as a Junior Technical Support Engineer (CPaaS). 8x8 connects people and organizations through a single integrated platform combining Contact Center, Unified Communications, and CPaaS APIs. 8x8’s platform unifies AI at every level to enable personalized customer journeys, drive operational excellence, and facilitate team collaboration. We’re looking for a Technical Support Engineer to take part in the daily operations of our communications platform. You will be part of the Customer Support & Operations team, responsible for technical support and monitoring of our real‑time, cloud‑based infrastructure. This role sits in Cebu, Philippines and reports to the Global Technical Support Manager. Our ideal candidate will have a professional technical support background or come from similar systems administration, NOC or operations roles. You will become part of our 24/7 shift schedule to ensure around the clock, first‑class technical support for our customers. Responsibilities Provide reactive and proactive customer support to ensure the best quality of service. Address customer service desk queries and collaborate with our technical teams on more complex queries. Monitor, resolve and escalation cloud infrastructure‑related issues. Interact with our customers’ and partners’ developers and support teams to resolve service delivery problems. Perform daily checks, troubleshooting, and testing to ensure full availability of our APIs and services. Work cross‑functionally with Engineering, Product, Sales and Procurement teams to improve products and processes. Desired Skills & Experience 1–5 years of experience in professional technical support, systems administration, NOC or Operations role. Familiar with troubleshooting and resolving QoS (Quality of Service) related issues. Experience supporting SMS, ChatApps, Voice or Video in an operational environment is an advantage. Basic SQL and Unix skills will be preferred. Experience working in a changing and fast‑paced environment. Excellent judgment to prioritize customer issues based on their urgency and severity. The ability to evaluate, troubleshoot, and follow up on customer issues as well as replicate and document for further escalation. Fluency in English – written and verbal. A great team player with excellent communication skills. Strong analytical, problem solving & multitasking skills. Work on own initiative in a dynamic and fast‑paced business environment. 8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. For 8x8 jobs located in the US: 8x8 participates in the E‑Verify program. We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at Our Job Applicant Privacy Notice can be found here. #J-18808-Ljbffr
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Junior Technical Support Engineer
2 days ago
Cebu City, Philippines 8x8 Full time8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized...
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Junior Technical Support Engineer
6 days ago
Cebu City, Central Visayas, Philippines 8x8 Full time ₱300,000 - ₱450,000 per year8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized...
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Junior Technical Support Engineer
6 days ago
Cebu-x Asia, Philippines 8x8 Full time ₱250,000 - ₱500,000 per year8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized...
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junior technical support
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Makati City, National Capital Region, Philippines Productivity Technologies Services (PTSI), Inc. Full time ₱350,000 - ₱600,000 per yearJunior Technical Support Engineer ( Server & Virtualization) takes the lead in the implementations and maintenance of PTSI's Customers across various locations to ensure that its users can easily access mission-critical applications. The individual must be able to troubleshoot the issues at both the Server and PC levels.Configuring and managing of servers of...
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Junior Technical Support Engineer
6 days ago
Cebu-x Asia, Philippines 8x8 Full time ₱1,200,000 - ₱2,400,000 per year8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized...
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junior project engineer
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Technical Support Engineer
3 days ago
Cebu City, Philippines Staff4Me Full timeCallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless...
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Junior Structural Designer
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Cebu City, Central Visayas, Philippines HIGHPOINT PROPERTY VENTURES IND. CORP. Full time ₱400,000 - ₱600,000 per yearWe're Hiring: Junior Structural DesignerImportant Notice: Only candidates with proven experience in Structural Design within the Construction/Engineering industry will be considered.Non-related industry applicants need not apply.About the RoleWe are looking for a committed and detail-oriented Junior Structural Designer to join our growing engineering team....
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Technical Support Engineer
1 week ago
Cebu City, Central Visayas, Philippines Staff4Me Full time ₱600,000 - ₱1,200,000 per yearCallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless...
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Junior Facade Designer
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Cebu City, Central Visayas, Philippines HIGHPOINT PROPERTY VENTURES IND. CORP. Full time ₱250,000 - ₱450,000 per yearWe're Hiring: Junior Façade DesignerLocation: Cebu City or Metro ManilaIndustry: Construction | Architectural Design | Façade EngineeringWe are looking for a Junior Façade Designer who is passionate about architectural design, building envelopes, and vertical construction projects. This role is ideal for a Civil Engineering or Architecture graduate with...
