Senior Support Engineer

2 weeks ago

Cebu City, Philippines The CodeBox Inc. Full time

About the Role A fast-growing tech company is seeking a proactive and technically skilled Support Engineer to join its Customer Support team. This is a client-facing role where you will provide first- and second-tier technical support, troubleshoot issues across various platforms, and work closely with internal teams to ensure customers receive world-class service. If you enjoy solving complex problems, thrive in fast-paced environments, and have excellent communication skills, we’d love to hear from you. Key Responsibilities Provide first and second-line technical support to customers via email, chat, and video calls. Troubleshoot and resolve technical issues related to Windows environments, networking, SQL queries, and hardware setups (e.g., switches, cameras). Maintain clear, professional, and polite communication in fluent English (spoken and written). Collaborate with internal teams to escalate and resolve complex cases. Analyze and think creatively to solve edge-case or duplicate issues efficiently. Document solutions and maintain internal knowledge bases. Work independently while contributing actively as a team player. Requirements Fluent in English with strong written and verbal communication skills. Availability to work during US business hours (EST or PST). Previous customer-facing experience, preferably in technical support or IT. 5+ years experience as Support Engineer Strong technical knowledge in: Windows OS and systems administration Networking concepts (IP, switches, DNS, firewalls) SQL queries and basic database troubleshooting A natural problem-solver with a strong analytical mindset. Friendly, patient, and professional personality with a passion for helping customers. Experience with support ticketing systems is a plus. Why Join Us? Be part of an innovative company at the forefront of technology. Work with a passionate, global team that values collaboration and growth. #J-18808-Ljbffr

  • Senior Engineer

    56 minutes ago

    Cebu City, Central Visayas, Philippines ABL group Full time ₱40,000 - ₱120,000 per year

    Be the energy behind change. Join ABL Group.Since 2006, Longitude Engineering, part of the ABL Group, has delivered independent design and engineering services in the marine, offshore renewables, oil & gas, defence, and offshore infrastructure markets. Our independence, expertise, and experience make us a natural choice for a wide range of design solutions...

  • Technical Support Engineer

    3 days ago

    Cebu City, Philippines Tahche Careers Full time

    Technical Support Engineer Our US Partner Client is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. As a Technical Support Engineer , you will have responsibility for remote client support, as well as infrequent onsite support, including heavy interaction with end-users...

  • UC Support Engineer

    1 week ago

    Cebu City, Philippines Gabtech Global, LLC Full time

    Work Type: Remote/WFH Working Hours: TBD (Usually US Hours/Night shift) Start Date: TBD Job Overview We are seeking an experienced Telecom focused Helpdesk Engineer with a strong background in Avaya IP Office and other Avaya unified communications solutions to join our global service team. This role is critical in providing remote technical support,...

  • Technical Support Engineer II

    3 weeks ago

    Cebu City, Philippines CallTek Full time

    CallTek Cebu, Central Visayas, Philippines Technical Support Engineer II CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security...

  • Senior Team Leader

    2 weeks ago

    Cebu City, Central Visayas, Philippines Support Services Group Full time ₱1,500,000 - ₱2,500,000 per year

    Are you a born motivator with a knack for turning goals into wins? We're on the lookout for a Senior Team Leader to take charge of our high-performing Inbound Sales Team. In this role, you'll be the driving force behind your team's success - guiding Sales Representatives, sharpening their skills, and ensuring every call turns into a closed deal.If you're...

  • Senior Java Engineer

    3 weeks ago

    Cebu City, Philippines 8x8 Full time

    Join to apply for the Senior Java Engineer role at 8x8 2 days ago Be among the first 25 applicants Join to apply for the Senior Java Engineer role at 8x8 Get AI-powered advice on this job and more exclusive features. 8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication...

  • Support & Deployment Engineer - Cebu

    3 weeks ago

    Cebu City, Philippines Azeus Systems Limited Full time

    Overview Join to apply for the Support & Deployment Engineer - Cebu role at Azeus Systems Limited The Support & Deployment Engineer will undergo intensive on-the-job training and mentoring to prepare them for the following responsibilities: Responsibilities Deploy, maintain, and support Azeus software and services, both on Cloud and On Premise Set up and...

  • Senior Mechanical Engineer

    2 weeks ago

    Cebu City, Philippines Your Outdesk Solutions Corp Full time

    Click here to apply: Job Brief We are seeking a Senior Mechanical Engineer with strong experience in the Oil and Gas industry. The role involves advanced work in heat transfer and combustion systems, supporting engineering design and analysis projects within a highly technical environment. This position requires sound engineering judgement, practical...

  • Senior Protection and Control Engineer

    3 days ago

    Cebu City, Philippines GHD Full time

    Join to apply for the Senior Protection and Control Engineer role at GHD 2 days ago Be among the first 25 applicants Join to apply for the Senior Protection and Control Engineer role at GHD Get AI-powered advice on this job and more exclusive features. Talent Acquisition @GHD-Powering growth across Energy & Future Energy, Civil Infrastructure, Water,...

  • Senior Software Engineer

    2 weeks ago

    Cebu City, Central Visayas, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    Job descriptionQuick FactsWork Setup: Hybrid (Work-from-home + Onsite)Onsite Reporting: Only twice a monthShift Schedule: Midshift | 4:00 PM – 12:00 AM | Monday to FridayEmployment Type: Full-time, PermanentOffice Location: 16F Skyrise Tower 4B Cebu IT Park Apas, Cebu CityWhy You'll Love Working With UsHMO Coverage – Includes up to 4 FREE...