Merchant Onboarding Manager

21 hours ago

Metro Manila Philippines StoreHub Full time

Overview

Are you driven, results-oriented and a team player? StoreHub serves 17,000 customers in over 15 countries. Our mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed. We believe technology should be accessible to all and strive to bridge gaps to empower marginalized groups. We model our culture as a pro-sports team where colleagues are extraordinary at what they do and collaborate effectively.

If this is a journey you’d like to embark on, keep reading

In the Merchant Onboarding Manager role, you would be responsible for driving the success of our customers through using the StoreHub platform effectively and maximizing our robust features to guarantee they get the most value.

You don’t need to be an expert or know everything about our industry. The work is challenging and fast-paced, and we’re looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.

What you will do

Work with merchants to drive revenue and ensure operational excellence in their business
Educate merchants on StoreHub features, promotional campaigns, and market insights
Build long-lasting relationships and trust with merchants to understand more about their business and their key success factors
Negotiate deals with merchants and work with the marketing team to develop matching initiatives to boost revenue
Manage multiple projects at a time, delivering outcomes according to deadlines, while ensuring excellent quality standards are met
Be the focal point for merchant inquiries and take ownership of their requests/issues by working with different departments (customer care, onboarding, and product) to ensure satisfaction and merchant retention
Share challenges and ideas openly to ensure the team is up to date and constantly improving performance

What you\'ll need to have

Experience of 1 to 3 years in roles related to Key Account, Merchandising, Retail Business, or Business Development
A BIG passion for helping small businesses
Self-drive with the motivation and desire to succeed
Tenacity to develop ideas independently and thrive in a fast-paced startup environment
Strong conversational and rapport-building skills
Logical thinking and strong problem-solving skills
Ability to interact with a broad set of businesses and stakeholders while presenting over the phone and in person
Knowledge of G-suite and basic Excel

Benefits

Our people — StoreHubbers are among the smartest and most interesting people to work with; expect peer-learning
Culture of Candour — directness, minimal bureaucracy, fast pace
Cutting-edge tools — automation where possible; exposure to tools to support daily tasks
Impact, not just effort — results matter and long hours are not rewarded if results are poor
Access to Apple MacBooks and comprehensive healthcare with an HMO plan
Career development and mentorship

Values

Communicate for Clarity
Humble and Hungry
Authentic but not an asshole
Nimble and Quick
Growth Mindset
Efficiency and Excellence

Merchant Onboarding Manager