Team Leader

2 weeks ago

Manila, Philippines OPTIMAL PH Full time

OPTIMAL PH Manila, National Capital Region, Philippines Team Leader - Property Manager Join to apply for the Team Leader - Property Manager role at OPTIMAL PH About the Role As a Property Management Team Leader (Management Level), you will be responsible for the work quality and efficiency of a group of Assistant Property Managers, supporting them with your real‑estate and property‑management expertise as well as group and one‑on‑one‑led training. You will interact on a daily/weekly/monthly basis with Senior Management regarding the performance of your team members, as well as potential opportunities to grow our relationship with the client. Ideal Qualifications 5 years in a real‑estate or property‑management role using property‑management software (Appfolio, Buildium, Yardi, Rent Manager, etc.) Experience completing both Tenant & Maintenance Coordination as well as leasing‑oriented tasks. 1–2 years in a leadership role with added responsibilities reporting to management Sense of ownership and pride in your performance and its impact on the company’s success Able to work and make decisions with minimal supervision Great interpersonal and communication skills Team player, driven, proactive, detail‑oriented, calm under pressure, empathetic Primarily Responsibilities Manage work quality and efficiency for a portfolio of U.S. based real‑estate investment and property‑management clients and their assigned team members. Review timely log‑in and log‑out on time‑tracking app as well as timely submission of end‑of‑shift reports; ensure accuracy, work volume, and coordination between team members. Serve as the point person for team members to ask questions about both work and personal‑related issues. Mentor team members and review work as needed. Oversee onboarding and training of new team members and other staff as required. Provide ongoing training to the department; develop training materials and various forms. Maintain monthly cadences for clients and prepare monthly team‑member productivity reports for management, and other reports as needed. Coordinate updates, write procedures, and develop templates as needed. Exercise authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management, and terminations. Understand and adhere to the company’s risk and regulatory standards, policies and controls, and identify risk‑related issues needing escalation to management. Complete other related duties as assigned. Record client‑related training with assigned team members; develop client‑specific training material for each client. Lead by setting a good example, engaging the team to achieve goals, ensuring smooth team operations, and pushing the team toward meeting our KPIs. Compensation Package Schedule: Weekdays (Monday‑Friday) Shift: 8:00 AM – 5:00 PM EST Competitive Salary 10 Paid Time Off days 6 Paid Holidays (Philippines) HMO after 6 months #J-18808-Ljbffr

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