Escalations Manager

Location:PhilippinesDepartment: Customer ServiceLocation: PhilippinesJob DescriptionKey Tasks & Responsibilities: Primary Escalation Resolution: Own end-to-end resolution of high-risk escalations from regulatory bodies, Media and C-level complaints, achieving 90%+ "First Call Resolution" rate & 24hrs resolution and preventing case recurrence through...

Department: Customer Service Location: Philippines Job Description Key Tasks & Responsibilities:- Primary Escalation Resolution: Own end-to-end resolution of high-risk escalations from regulatory bodies, Media and C-level complaints, achieving 90%+ "First Call Resolution" rate & 24hrs resolution and preventing case recurrence through systematic root cause...

Customer Support Associate – Dumaguete Job Title: Customer Support Associate Location: Onsite (DUMAGUETE) Work Schedule: Day Shift, Full-Time Compensation: Start Date: FOR POOLING Company Overview TGS BPO Incorporated is a leading business process outsourcing company committed to delivering high-quality customer service and support. With a strong focus on...

Overview Orbit Teleservices helps organizations enhance the most-valued customer relationship by improving the methods that deliver their services. Our background as a pioneering communications company implies we have procedures, experience, and abilities that make us ready to achieve our goals as a company and the business objectives of our clients. Job...

Job Description Orbit Teleservices helps organizations enhance the most-valued customer relationship by improving the methods that deliver their services. Our background as a pioneering communications company implies we have procedures, experience, and abilities that make us ready to achieve our goals as a company and the business objectives of our clients....

Job Description Overview of the role and expectations for candidates. Responsibilities Oversee team performance, define prioritization tactics, and ensure compliance with SLAs and business controls. Manage stakeholder expectations, represent the team in client meetings, and provide issue resolution for escalations. Drive team development through onboarding,...

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very...

Csr Easy Account Customer Service Representative Job Description Orbit Teleservices helps organizations enhance the most-valued customer relationship by improving the methods that deliver their services. Our background as a pioneering communications company implies we have procedures, experience, and abilities that make us ready to achieve our goals as a...

Overview The firm has been in the Philippines for more than 88 years. They offer computer systems and technical-support business services and aim to provide consulting services to help businesses with strategy, technology implementations, and operational optimization. Position Procure to Pay Team Lead Working Schedule Night Shift | Monday to Friday ...

Responsibilities Implement policies, systems, and procedures in the branch related to the collection of receivables Collect branch accounts receivables and/or other debts owed to Sumisho through effective accounts management Monitor delinquent accounts and assign them to Field Collectors for collection Supervise, train, coach, and develop a team of...