Branch Collection Team Lead

3 weeks ago

Camarines Sur Philippines Sumisho Motor Finance Corporation Full time

Responsibilities Implement policies, systems, and procedures in the branch related to the collection of receivables Collect branch accounts receivables and/or other debts owed to Sumisho through effective accounts management Monitor delinquent accounts and assign them to Field Collectors for collection Supervise, train, coach, and develop a team of Collectors (In-House Collections Staff and Field Collectors) Ensure individual KPIs and the branch’s monthly collection targets are met or exceeded Collections Administration Check CAMS (Collection and Assets Management System) in the aging bucket Monitor daily collections through the DCR (Daily Collection Report) System and Field Visit Reports Collate all documents, prepare reports, and recommend succeeding actions needed for specific accounts Receive over-the-counter loan payments Encode payments in the DCR System for monitoring Conduct investigations for accounts referred by Call Center Staff via CAMS or email Endorse collection assistance to Field Collectors for skip tracing of accounts Handle review and escalation of delinquent accounts with broken promises from In-House and Field Specialists Issue IR/memo to erring collections staff File and attend SCC hearings and mediations Team Supervision and Capability Development Monitor performance of collections personnel through regular meetings and coaching Review accounts endorsed for field collection and assign them to Field Specialists based on area coverage Supervise the team in performing day-to-day activities, ensuring deadlines and requirements are met Plan and implement strategic approaches for collections operations Coach and motivate the team to achieve peak performance Monitor and evaluate team performance Ensure team growth and development through training and other capability-building opportunities Asset Control Secure required documents and coordinate scheduling for unit retrieval or voluntary surrender Assign delinquent accounts for repossession Assist Field Specialists in the pull-out or repossession of motorcycle units and ensure turnover to the warehouse Check accuracy of Motorcycle Inspection Reports submitted by FCS or TPSP Reports and Accountabilities Submit reports as scheduled Perform other related functions as assigned by the Collections Division Head or Area Head Qualifications Preferably a graduate of any 4-year course in Business or Finance Minimum of 3 years relevant experience, with at least 1 year in a supervisory role Takes initiative and shows leadership potential Analytical, authoritative, and enthusiastic Skilled in finance, business planning, and enforcement Persistent and able to work under pressure #J-18808-Ljbffr

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