Dental Billing Subject Matter Expert

4 weeks ago

Eastern Manila District, Philippines MMM Careers Full time

Overview

As our Dental Billing Subject Matter Expert (SME), you’ll lead live training sessions, guide VA upskilling, and ensure seamless, accurate billing operations through structured instruction, deep expertise, and smart systems.

If you have a passion for teaching, a mastery of dental billing workflows, and a commitment to clinical excellence—this role was made for you.

Role: This position is for the MMM Support Team

Setup: 100% Permanent Work-from-Home

Responsibilities
  • Instruction & Training Delivery
  • Teach billing workflows: insurance verification, CDT coding, claims, EOBs, and denials
  • Lead live and recorded sessions focused on payer logic, billing documentation, and audit-readiness
  • Facilitate mock scenarios to deepen system familiarity and code accuracy
  • Evaluation & Performance Assessment
  • Conduct Skills Evaluation Interviews (SEIs) to assess system use, billing logic, and knowledge gaps
  • Monitor trainee progress through TalentLMS, Salesforce, and checklist tools
  • Lead recovery training for VAs returning to the system with billing gaps
  • Escalate retraining needs with structured feedback
  • Help develop micro-modules on denials, CDT updates, and workflow corrections
  • Recommend updates to training content based on performance data and clinic needs
  • Ongoing Instruction & On-Demand Support
  • Answer learner questions around codes, payer rules, and patient communication
  • Deliver practical coaching on tone and clarity in billing notes
  • Identify common misunderstandings and flag them for SME team review
  • Compliance & Documentation
  • Ensure HIPAA compliance across billing documentation
  • Reinforce accuracy in ledgers, note-taking, and coordination between billing and clinical roles
Qualifications
  • 3+ years of U.S.-based dental billing experience, including hands-on insurance coordination and claim workflows
  • Advanced knowledge of CDT codes, EOBs, AR follow-up, appeals, and U.S. dental software standards
  • Confident in leading live trainings, SEIs, and mock walkthroughs with clear communication and instructional skills
  • Experience onboarding or upskilling VAs, front desk, or billing teams with hands-on training
  • Familiar with HIPAA, ledger accuracy, and audit-readiness standards
  • Familiarity with U.S. dental PM software (Dentrix, Open Dental, Eaglesoft)
  • Working knowledge of TalentLMS, Canva, and Salesforce
  • Experience supporting both billing & clinical coordination tasks is a plus
Perks
  • HMO with dependent coverage
  • Sick, Maternity & Paternity, Bereavement, and Emergency Leaves
  • Performance and Referral Incentives
  • A culture that values growth, support, and teamwork.

Ready to join an incredible team? Apply Now

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Health Care Provider
Industries
  • Outsourcing and Offshoring Consulting

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