Sales Compliance Specialist
3 weeks ago
Analyze sales interactions to identify compliance risks and provide actionable insights for operations and product teams.
Your RoleHere’s what you will be doing:
- Identify and trend fraudulent activity and compliance issues through interaction analysis.
- Perform qualitative and quantitative analysis to report on trends affecting customer experiences and business targets.
- Conduct thorough audits of customer interactions and Expert performance using various lead generation sources, including machine learning models.
- Process ad hoc requests assigned by Compliance leadership for supporting teams and departments.
- Clearly and concisely summarize findings through verbal and written communication.
- Create visual reports to accompany data narratives.
- Demonstrate Core Values and Leadership Principles.
The company is looking for:
- Ability to handle sensitive data and discussions professionally and discreetly.
- Strong language comprehension, verbal, and written communication skills.
- Strong time management skills.
- Ability to maintain productivity with minimal direct supervision.
- Technical skills and ability to learn.
- Bachelor’s Degree or equivalent work experience in a relevant field.
- Minimum of 6 months previous experience in compliance, fraud, legal, sales, customer service, quality, or related field preferred.
- Proficiency in Microsoft Office Suite.
- Power BI knowledge preferred.
- Demonstrated ability to consistently achieve all performance metrics.
This job may close before the stated closing date. You are encouraged to apply as soon as possible.
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