Workforce Manager

2 days ago

Taguig, Philippines Movate Full time

Job title : WFM Manager

Location : McKinley, Taguig (Onsite)

Experience : 3+ years of experience as WFM Manager

No of Openings : 1

Responsibilities

  • Highly motivated individual with a passion for data analysis, workforce management, and performance coaching
  • Manage workforce analytics staff
  • Responsible for manipulating and visualizing data from multiple sources to create Key Performance Indicator (KPI) reports. Will work on reporting, extracting and interpreting data from critical systems, and apply workforce management tools to forecast work volumes, schedule staff, and monitor agent performance.
  • Analyze metrics and trends to provide insights to management and clients
  • Generates reports and analyzes metrics and trends to provide insight to management on potential future needs, opportunities, and strategies to improve performance.

Qualifications

  • BPO experience is a must
  • Must have a previous experience in WFM department either as a team leader or Assistance Manager or a Manager
  • Proficient in NICE IEX
  • Knowledge of contact center processes, technology and concepts
  • Excellent organizational skills
  • Strong attention to detail
  • Time management skills and the ability to multi-task
  • Effective verbal and written communication skills
  • Ability to work in a collaborative team environment
  • Leadership skills, Training/Mentoring skills
#J-18808-Ljbffr

  • Workforce Manager

    4 days ago

    Taguig, Philippines Movate Full time

    Overview Movate Taguig, National Capital Region, Philippines is hiring a Workforce Manager. Job Details Job title: WFM Manager Experience: 3+ years of experience as WFM Manager No of Openings: 1 Employment type: Full-time Seniority level: Mid-Senior level Responsibilities Highly motivated individual with a passion for data analysis, workforce management,...

  • Workforce Manager

    1 week ago

    Taguig, National Capital Region, Philippines Movate Full time $104,000 - $130,878 per year

    Job title: WFM ManagerLocation:McKinley, Taguig (Onsite)Experience:3+ years of experience as WFM ManagerNo of Openings:1Responsibilities:Highly motivated individual with a passion for data analysis, workforce management, and performance coachingManage workforce analytics staffResponsible for manipulating and visualizing data from multiple sources to create...

  • Workforce WFM Manager

    3 days ago

    Taguig, National Capital Region, Philippines iOPEX Tech Full time ₱1,200,000 - ₱3,600,000 per year

    Looking for a new challenge? Join a company where YOU matterWe are hiring for awesome professionals for our pioneer team. Join us nowWorkforce ManagerWorkforce Team LeadWorkforce SchedulerWorkforce Real Time AnalystWe are looking for an awesome and talented Workforce Management Manager who wants to join our growing awesome WFM teamResponsibilities:Manage...

  • Senior Workforce Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines beBeeManagement Full time ₱900,000 - ₱1,500,000

    Workforce Manager RoleThis challenging position involves leading a team of workforce analytics staff and overseeing the manipulation and visualization of data from multiple sources.The successful candidate will be responsible for creating Key Performance Indicator (KPI) reports, extracting and interpreting data from critical systems, and applying workforce...

  • Workforce Management Coordinator

    2 weeks ago

    Taguig, National Capital Region, Philippines beBeeCommunication Full time ₱4,000 - ₱6,000

    Key Job ResponsibilitiesWork with operations, MIS, and Real-time analysts to develop and implement schedule plans based on staffing reports, leave allocations, overtime, and off-phone time requests.Continuously improve forecasting, scheduling, and reporting processes.Collaborate with workforce leads to discuss highlights, lowlights, opportunities, and...

  • Workforce Specialist

    1 week ago

    Taguig, National Capital Region, Philippines beBeeWorkforce Full time ₱40,000 - ₱75,000

    Job OverviewWe are seeking a seasoned workforce manager to oversee the planning and management of our workforce.The ideal candidate will have proven experience in workforce management, preferably in a BPO or remote work environment.Key ResponsibilitiesThe successful candidate will be responsible for:Reporting directly to the VP of Operations and/or...

  • Workforce Planner

    1 day ago

    Taguig, National Capital Region, Philippines Outsourcey Global, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Job Title: Workforce PlannerJob Type: Full-TimeWork Setup: OnsiteLocation: BGC, TaguigIndustry: Banking & Financial ServicesAbout the Role:We are looking for an experienced and detail-oriented Workforce Planner to support our operations team in the banking and finance sector. This role is key in ensuring optimal staffing through accurate forecasting,...

  • Workforce Management Analyst

    4 days ago

    Taguig, Philippines PartnerHero Full time

    PartnerHero Taguig, National Capital Region, Philippines Workforce Management Analyst PartnerHero Taguig, National Capital Region, Philippines Contract: Full Time • Work Type: Onsite, Taguig • Expected Start Date: September 25, 2025 About the Role A Workforce Management Specialist is responsible for real-time and/or intraday management of resources to...

  • Workforce Manager, Residential Energy

    4 days ago

    Taguig, Philippines Tesla Full time

    Tesla Taguig, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Workforce Manager, Residential Energy role at Tesla Tesla Taguig, National Capital Region, Philippines Join to apply for the Workforce Manager, Residential Energy role at Tesla Position DescriptionThe Workforce Manager will support the scaling...

  • Workforce Management Coordinator

    4 days ago

    Taguig, Philippines HelloConnect Full time

    Join to apply for the Workforce Management Coordinator role at HelloConnect Join to apply for the Workforce Management Coordinator role at HelloConnect HelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to...