Member Support
5 hours ago
The Role Process, Operations & Stakeholder Management Deliver/ Manage KPI's and metrics in line with the prescribed targets Prioritize and organize work according to business priorities. Develop an in depth understanding of the technical aspects of the process. Work with relevant stakeholders for effectively resolving escalations. Identify, implement and follow-through initiatives that will drive process improvements, gain efficiencies impacting financials Resource Planning Able to manage shift rotations as this project requires 24x7 shifting schedule (APAC to Mid-shift) Able to travel flexibly – onsite support Call-out or identify potential resource issues that can impact client handling In addition to this direct business work, you will: Attend training, meetings and/other educational events to increase understanding of trends, regulations and developments in the market Develop an awareness of the insurance carrier and vendor marketplace Understand and effectively articulate carrier / vendor challenges limiting delivery Receive training from experienced consultants and assist to review client needs Comply with internal excellence and compliance requirements Contribute to the development of new intellectual capital Top 5 Competencies Focusing on Clients Working in Teams Driving Excellence Influencing Stakeholders Developing Talent The Requirement Skills Excellent written and verbal communication skills in English Good understanding of benefits plan in Asia Pacific countries, in particular Philippines, Hong Kong and Singapore. Strong client service orientation and ability to respond to multiple stakeholders effectively and in a timely manner Ability to work on multiple tasks in a fast-paced environment while adhering to strict deadlines and quality is a must Flexibility and proven ability to identify and resolve complex issues at root cause Familiar with call center telephony system Well organized and detail oriented Preferably experienced in conducting transitions/ knowledge transfer activities. Highly developed problem solving, critical thinking and analytical skills Demonstrated leadership and vision in managing staff groups and major projects or initiatives. Excellent interpersonal skills and a collaborative management style Self-starter attitude and ability to establish priorities, work independently and with limited supervision Excellent Microsoft Office skills, particularly in Excel and PowerPoint Bachelor’s degree preferred Able to do inbound and outbound calls with HR, vendor in terms of managing issues/cases Experience 5+ years’ experience working with Health and Benefits plans, ideally gained in a call center division of a benefits brokerage firm/BPO/Insurance Company Broking and insurance knowledge – recommended Knowledge and experience in organizational effectiveness and operations management, implementing best practices WTW is an equal opportunity employer #J-18808-Ljbffr
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Pateros, Philippines Willis Towers Watson Full timeThe Role As a Junior Business Intelligence and Reporting Support within the GDC Global Benefits Management team, you will contribute as part of a team involved in several activities to support global and regional coordination of benefits for our global and regional clients while maintaining their benefits databases. The ideal candidate has strong analytical...
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Senior .NET Developer
4 weeks ago
Pateros, Philippines Willis Towers Watson Full timeThe Role Excellence Demonstrate proficiency in several areas with the ability to jump into any unknown area to analyze requests and provide senior-level guidance to resolve more complex issues Determines the best course of action to resolve issues or complexities by understanding how the system is expected to function for a particular client Identifies the...
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Program Director
6 days ago
Pateros, Philippines YONDU INC. Full timeThe Program Director is responsible for overseeing the coordination and administration of all aspects of an ongoing program including planning, organizing, staffing, leading, and controlling program activities. Responsible for leading project teams in delivering a solution to the client with overall performance responsibility for managing scope, cost,...
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Financial Controller
2 weeks ago
Pateros, Philippines Satellite Office Full timePRIMARY PURPOSE We seek a Controller based in our Manila office, tasked with overseeing our financial function based in Manila, with a focus on transactional accounting along with broader support for financial operations. This role is critical for supporting our operations in Australia, particularly during month‑end close and reporting cycles. This role is...
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React Developer
6 days ago
Pateros, Philippines Willis Towers Watson Full timeIn this role, you'll be at the forefront of our global Software Development Team, driving the design, development, and maintenance of our state-of-the-art Outsourcing GB Technology application. You'll tackle complex development projects, ensuring high-quality outcomes that set industry standards. The Role Key Responsibilities Build and maintain responsive,...
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Flexible Benefits Administration Sr. Analyst
2 weeks ago
Pateros, Philippines Willis Towers Watson Full timeThe Role As a Senior Analyst within the GBC, you will contribute as part of a team involved in a number of activities to support our international benefits offerings including: Managing our global benefits survey database activities and production of reports used for project and research based work Managing the global coordination of benefits for our...
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Model Ops Manager
2 weeks ago
Pateros, Philippines Globe Telecom Full timeAt Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. The MLOps Manager role is all about leading and managing the deployment, maintenance, and optimization of machine learning models in production...
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Analyst – Health and Benefits
3 weeks ago
Pateros, Philippines Willis Towers Watson Full timeThe Role As an Analyst for Health & Benefits, you will materially contribute to clients’ benefits strategy through supporting the management of the carrier bid, procurement, negotiation process, as well as a variety of activities related to the maintenance of the portfolio, premium calculation and invoices reconciliation. You will have the ability to...
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Pateros, Philippines Citigroup Business Process Solutions Pte. Ltd. Full timeShape your Career with Citi Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across...
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Collections Supervisor
2 weeks ago
Pateros, Philippines Optum, a UnitedHealth Group Company Full timeOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,...