
Senior Manager Client Service
1 week ago
Overview Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. Responsibilities The Senior Manager, Client Service, will lead a team of inbound call center representatives to excel in servicing the financial needs of Empower’s retail account owners. The Senior Manager is responsible for building a strong team culture dedicated to customer success. Through coaching, training and mentoring associates, the Senior Manager will build a culture of service excellence that delivers on-the-call solutions centered around each customer’s unique financial needs. What you will do Manage a team of inbound call center representatives Ensure call center statistical and quality goals are achieved or exceeded Drive operational excellence by engaging the team, evaluating current processes, and adopting efficiencies Work collaboratively across multiple teams to ensure customer success and to drive firm results Solve complex operational and customer service needs through expertise in retirement rules, financial markets and FINRA regulations Field escalated issues from associates and clients Fluency in English Perform duties inherent in a managerial position What you will bring 10+ years customer service experience, preferably in the financial industry 3 - 5 years of experience in a supervisory role, preferably in a call center Excellent organization, prioritization and planning skills Strong communication skills Fluency in English FINRA Series 6 & 26 or 7 & 24 and Series 63 required FINRA fingerprinting upon hire What will set you apart Comprehensive computer skills including ability to quickly learn Empower's recordkeeping system and Salesforce software Motivated self-starter who can deliver results in a fast-paced environment Equal Employment Opportunity We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. #J-18808-Ljbffr
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Client Services Senior Manager
2 weeks ago
Taguig, Philippines Private Advertiser Full timeWe are seeking an experienced Client Services Senior Manager to lead strategic account management for key healthcare clients. The ideal candidate will bring deep expertise in healthcare operations, a strong client relationship background, and the ability to drive growth and service excellence in a BPO environment. Qualifications Bachelor's degree required...
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Client Services Manager
4 weeks ago
Taguig, Philippines CRIF Full timeOverview CRIF Taguig, National Capital Region, Philippines Job Title Client Services Manager HR - ASEAN Senior Talent Acquisition | Leading Talent Acquisition for CRIF Asia COMPANY DESCRIPTION CRIF is a global leader in credit bureau, business information, and credit risk solutions. We elevate businesses to the next level with an expert blend of data and...
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Senior Director Client Services
2 weeks ago
Taguig, Philippines Everise Full timeEverise Taguig, National Capital Region, Philippines Senior Director Client Services Everise Taguig, National Capital Region, Philippines Get AI-powered advice on this job and more exclusive features. Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience...
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Client Service Senior Associate
2 weeks ago
Taguig, National Capital Region, Philippines JPMorgan Chase & Co. Full time ₱2,000,000 - ₱2,500,000 per yearJob Description Step into the role of Client Service Senior Associate and leverage your expertise in data literacy and reporting analytics to transform client relationships. This position offers the chance to lead initiatives that enhance client satisfaction and service through strategic data analysis and reporting. Join us in fostering a culture of...
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Client Service Associate
6 days ago
Taguig, Philippines J.P. Morgan Full timeStep into the role of a Client Service Senior Associate within our Commercial & Investment Bank (CIB) and become an integral part of our clients' success stories. As the primary point of contact, you'll build strong relationships with high-level executives, delivering tailored solutions and upholding the esteemed standards of JPMorganChase. The Client...
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Manager Client Services
1 week ago
Taguig, Philippines Empower Full timeEmpower Taguig, National Capital Region, Philippines Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose,...
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Client Services Manager
5 days ago
Taguig, National Capital Region, Philippines Alveo Land Full time ₱1,500,000 - ₱2,500,000 per yearThe Client Services Manager takes the lead in establishing, developing, maintaining, and fostering positive relationship with ALVEO unit owners/buyers to maximize sales opportunities and deliver premium high-quality customer living experience. This role focuses on overseeing the effective and efficient client services operations from pre-to-post delivery of...
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Client Services Manager
6 days ago
Taguig, Philippines Alveo Land Full timeOverview The Client Services Manager is responsible for providing support in the creation of quality pre-turnover and turnover customer experience by way of ensuring effective customer communication, timely resolution of customer requests and proper turnover of property. Minimum Qualifications Graduate of Bachelor’s Degree in Business...
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Senior Consultant, Client Services
1 day ago
Taguig, National Capital Region, Philippines FactSet Full time ₱900,000 - ₱1,200,000 per yearFactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and...
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Client Services Officer
3 weeks ago
Taguig, Philippines Alveo Land Full timeAlveo Land Taguig, National Capital Region, Philippines Client Services Officer Direct message the job poster from Alveo Land Overview Performs day-to-day tasks/activities from pre to post-delivery/construction of ALVEO projects under the close supervision of the Immediate Superior. He/she is responsible for handling, analyzing and/or resolving any...