Senior Group Manager
3 weeks ago
Overview
Senior Group Manager - Process Training at WNS, Muntinlupa City, National Capital Region, Philippines. WNS (Holdings) Limited is a global Business Process Management (BPM) leader offering services to 400+ global clients across Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and CPG, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS Philippines has 8,000+ employees across 11 sites and is located in 4 key cities including Muntinlupa City.
Company Description
WNS (Holdings) Limited (NYSE: WNS) is a global BPM leader providing the full spectrum of BPM services including customer interaction services, finance and accounting, research and analytics, technology solutions and industry-specific services. Our mission is to enable clients to outperform through service, innovation and a global delivery network. We emphasize Client First, Integrity, Respect, Collaboration, Learning and Excellence, with a focus on role clarity, coaching and mentoring, professional development and a structured career path.
Job DescriptionSkills required:
- Thorough understanding of Training Content optimization along with Adult Learning principles/ Andragogy
- Knowledgeable on the domain - Insurance (Claims / Sales / Service)
- Excellent communication skills to interact with internal and external stakeholders / clients
- Analytical ability to understand business impact of numbers including Capacity Planning, P&L, Budgets and the Learning Curve ROI
- Ability to manage multiple teams and multiple locations, driving KPIs
- In-depth understanding of training metrics and their impact to business metrics
- In-depth understanding of TNI/ TNA process and ability to recommend process improvements
- Awareness of tools for Training delivery, including digital and AI tools
- Experience with various training methodologies and knowledge of Instructional Design
- Market Research & analysis on training models and awareness of current trends in the training industry
- Experience with innovative projects on digital transformation for training
- Ability to collaborate with stakeholders across multiple locations/time zones
- Collaborate with Clients, Operations, Quality, WFM and Training Teams to facilitate Process and Skills training (New Hire Training, Recursive Training, Remedial Training, Skills Training by tenure and performance)
- Provide real-time support to Training Team Members on Facilitation and People Management
- Liaise with stakeholders to identify process improvement projects and launch end-to-end initiatives
- Act as a consultant to Operations to identify process improvements and quality initiatives
- Maintain process hygiene by ensuring reports, data and documents are in place
- Governance and adherence to contractual requirements
- Promote behavioural training programs and maximize participation
- Analyze data and suggest measures to improve revenue generation for the function
- Be willing to travel to multiple locations to ensure seamless training delivery
- Mid-Senior level
- Full-time
- Training
- Outsourcing/Offshoring
Note: This refined description preserves the original content while removing duplicate blocks and formatting inconsistencies. It uses only allowed HTML tags and presents clear, job-focused information.
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