CMO Manager

4 weeks ago

Mandaluyong City, National Capital Region, Philippines Vertiv Co Full time

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv , we don't just hire talent — we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure , we are scaling up to meet the demands of AI, data centers, and next-generation technology — and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

  • High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
  • Leadership Without Limits: Leadership at Vertiv goes beyond just titles — it's about accountability, trust, and ownership . Our leaders engage and drive with collaboration, innovation, and customer-centric thinking , setting the foundation for an action-focused culture .
  • Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects , you'll have the opportunity to expand your expertise and grow your career .
  • A Place for Everyone: Our commitment to Inclusion ensures that all employees' unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Responsibilities:

  1. Lead and manage the customer operations team to deliver exceptional service.
  2. Develop and implement customer service policies, procedures, and standards.
  3. Monitor and analyze customer service metrics and feedback to identify areas for improvement.
  4. Coordinate with sales, logistics, and IT teams to ensure seamless customer interactions.
  5. Handle escalated customer issues and ensure timely resolution.
  6. Oversee onboarding and training programs for customer service staff.
  7. Prepare and present performance reports to senior management.
  8. Ensure compliance with data protection regulations and internal policies.
  9. Drive continuous improvement initiatives across customer operations.
  10. Manage staffing schedules to ensure adequate coverage during peak periods.
  11. Revenue short-term planning.
  12. Revenue achievement.

Requirements:

  • Bachelor's degree in business administration, management, or a related field.
  • 5 to 8 years' experience in customer service or operations management, with at least 2 years in a leadership role.
  • Proven ability to lead teams and manage cross-functional projects.
  • Strong analytical skills and experience with performance metrics.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Experience in process improvement and project management methodologies (e.g., PMP, Lean, Six Sigma).
  • Proficiency in data analytics tools.
  • Ability to multitask and manage competing priorities.
  • Strong leadership and coaching capabilities.
  • Strategic thinking with a customer-centric mindset.

The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

  • Customer Focus
  • Operational Excellence
  • High-Performance Culture
  • Innovation
  • Financial Strength

OUR BEHAVIORS

  • Think Big and Execute
  • Act With Urgency
  • Own It
  • Drive Continuous Improvement
  • Promote Transparent and Open Communication
  • Learn and Seek Out Development
  • Foster a Customer-First Mindset
  • Lead by Example
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