Senior Manager

Senior Manager - Enterprise Control Management, Regulatory & Audit Exam Management

American Express seeks a Senior Manager to lead Enterprise Control Management (ECM) regulatory and audit exam management. The role supports ECM’s engagement with regulators, internal audit, and the second line of defense, ensuring timely responses and deliverables, and maintaining an auditor and regulator mindset to strengthen ECM’s risk and control environment.

• Coordinate with ECM and across key stakeholders on audits, second line testing, and regulatory examinations; ensure requests are addressed in a timely manner with inputs from all related stakeholders.
• Build and maintain strong relationships with key stakeholders and business partners.
• Track resolution of requests and ensure significant risks and issues are escalated in a timely manner.
• Develop and maintain processes to ensure consistent, accurate and efficient exam responses across the business unit.
• Comply with enterprise policies regarding audit, second line, and regulator engagement.
• Prepare and present materials to AENB leadership and stakeholders regarding audit and regulatory work.
• Challenge and advise action owners on risk management remediation efforts with an audit and regulatory perspective.
• Serve as a resource and advisor for 1LOD teams on cross-business unit exams where appropriate.

• 4+ years in a financial risk management function (e.g., audit, compliance, operations, credit).
• Understanding of operational risk management frameworks and requirements.
• Exceptional project management skills, with the ability to articulate progress, roadblocks, and drive end-to-end risk management processes.

• Experience as an internal or external auditor or regulatory examiner.
• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees or certifications are advantageous.
• Outstanding analytical, problem-solving, written, and oral communication skills with strong attention to detail.
• Highly motivated self-starter with exceptional business writing skills.
• Strong communicator who can influence, multitask, and prioritize as business needs evolve.
• Ability to build strong relationships across levels and work effectively in a collaborative, multi-cultural, team environment.
• Ability to prioritize multiple work streams under time constraints and manage changing priorities in a dynamic environment while leading with limited direct authority.
• Anticipate needs and act proactively.
• Impeccable integrity with the ability to handle sensitive information and maintain confidentiality.
• Experience supporting risk exam management processes preferred.
• High degree of familiarity with SharePoint, PowerPoint, Word and Excel.

Work Arrangement: Full time with a hybrid work arrangement (onsite and work from home).

WFH Requirements: Must have at least 25 Mbps internet connection and a private, quiet area to work.

American Express offers a diverse working environment with performance-based incentives. Benefits include:

• Financial well-being and retirement support.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (location-dependent).
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
• Generous paid parental leave policies (location-dependent).
• Global on-site wellness centers (where available) and confidential counseling through Healthy Minds.
• Career development and training opportunities.

Offer of employment is conditioned upon successful completion of a background verification check, subject to applicable laws and regulations. Employment eligibility to work with American Express in the Philippines is required as visa sponsorship will not be pursued for these positions.