Onsite Inbound Customer Care Representative

3 weeks ago

Angeles, Philippines PrimeSync Solutions Full time
Onsite Inbound Customer Care Representative

About the Job: This position is only open to candidates from the Philippines.

Are you ready to be part of something big? Join our fast-growing BPO company in Clark, Pampanga, and become a pioneer member of our exceptional team

Who We Are:

We are a dynamic and rapidly expanding BPO company, committed to delivering top-notch customer service solutions. As we continue to grow, we are seeking talented individuals who are passionate about customer care and ready to make a difference.

Position Overview:

As an Inbound Customer Care Representative, you will be the first point of contact for our valued customers, providing assistance, resolving inquiries, and ensuring an exceptional customer experience. This role is based onsite in Clark, Pampanga, and offers an exciting opportunity to be part of our pioneer batch in this location.

Responsibilities:

  1. Handle inbound customer inquiries via phone.
  2. Provide timely and accurate assistance to resolve customer issues and concerns.
  3. Maintain a high level of professionalism and empathy in all customer interactions.
  4. Collaborate with team members and other departments to ensure prompt resolution of customer issues.
  5. Document customer interactions and feedback for continuous improvement.

Requirements:

  1. At least 2 years of relevant experience in customer service, preferably in a call center or BPO environment.
  2. Excellent communication and interpersonal skills.
  3. Ability to multitask and prioritize in a fast-paced environment.
  4. Strong problem-solving abilities and attention to detail.
  5. Willingness to work onsite in Clark, Pampanga, Philippines.

Why Join Us:

  1. Be part of a pioneer team in our Clark, Pampanga site.
  2. Opportunities for career growth and advancement.
  3. Competitive salary and benefits package.
  4. Dynamic and supportive work environment.
  5. Make a positive impact by delivering exceptional customer service.

Join us on our journey to success Apply now and be part of our winning team.

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