CSR (Home Care Account)
2 weeks ago
Key Responsibilities:
- Handle inbound and outbound calls for the home care account with professionalism and empathy.
- Assist clients, caregivers, and field staff with inquiries, service requests, and concerns.
- Ensure accurate documentation and strict adherence to compliance and data privacy standards.
- Coordinate with internal teams to resolve client or caregiver issues promptly and effectively.
- Provide accurate information on services, policies, and processes.
- Meet and maintain individual performance targets on quality, productivity, and attendance.
- Uphold excellent customer experience by addressing concerns with understanding and efficiency.
Qualifications:
- Bachelor's degree in Business, Communications, or a related field (preferred).
- Proven experience in BPO/customer service.
- Strong English communication skills — both verbal and written.
- Comfortable handling inbound/outbound calls, chat, and email correspondence.
- High customer empathy and strong problem-solving ability.
- Proficient in CRM tools, MS Office, Google Workspace, or other customer management platforms.
- Organized, dependable, and able to work independently or within a team.
- Goal-oriented and motivated by service quality and performance metrics.
- Willing to work onsite full-time.
Benefits:
- Company events
- Health insurance
- On-site parking
- Paid training
- Staff meals provided
- Transportation service provided
Job Type: Full-time
Pay: Php20, Php25,000.00 per month
Work Location: In person
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