Senior Continuous Improvement Specialist

3 weeks ago

Taguig, Philippines HelloConnect Inc. Full time

Overview

HelloConnect is a subsidiary of HelloFresh, founded to address challenges in customer care. Located in Manila, Philippines, we provide a service designed to scale, reduce costs, and improve service levels for high-growth companies. HelloFresh is a global leader in meal kits and grocery boxes, focused on high-quality, convenient, and sustainable solutions that inspire healthy cooking at home.

Main purpose of the job

We are looking for a highly motivated Senior Continuous Improvement Specialist to support process improvement initiatives across the people organization. The role involves identifying, analyzing, and implementing process improvements that enhance operational efficiency, reduce costs, and improve overall performance. You will collaborate with cross-functional teams to promote a culture of continuous improvement, using Lean, Six Sigma, and other methodologies to drive sustainable improvements and support the operational culture and roadmap. This role reports to the Associate Director, People Operations Excellence, Berlin, within the People Operations department, with a dotted line to the People SSC Lead in Manila.

Responsibilities and duties
  • Lead and facilitate continuous improvement projects to enhance operational effectiveness, efficiency, and customer satisfaction.
  • Apply Lean, Six Sigma, and other process improvement tools to identify and eliminate waste, improve processes, and drive measurable improvements.
  • Collaborate with cross-functional teams to map current processes, identify areas for improvement, and implement solutions.
  • Conduct root cause analysis and problem-solving workshops.
  • Develop and deliver training to teams on Lean and Six Sigma methodologies.
  • Track project progress, analyze data, and report on the results of improvement initiatives.
  • Support the development and improvement of standard operating procedures (SOPs).
  • Maintain a strong focus on customer satisfaction, operational excellence, and adherence to regulatory requirements.
Skills and preferred qualifications Experience
  • Proven experience in Lean Six Sigma project management and change management within a global HR environment.
  • Certification in Lean and/or Six Sigma (Yellow Belt) is highly preferred but not required.
Skills
  • Strong knowledge of process improvement methodologies with demonstrated success in leading Lean and Six Sigma projects.
  • Strong analytical mindset with the ability to interpret and act on data.
  • Experience in data-driven problem-solving and root cause analysis.
  • Excellent communication, facilitation, and project management skills.
  • Strong change management skills and the ability to listen actively and operate with empathy.
  • A structured, hands-on approach.
Education
  • Bachelor’s or Master’s degree in Business, Human Resources, or a related field.
Language
  • Fluency in English is essential to the role.
Work setup
  • Hybrid work arrangement
  • Central European Time Zone alignment
  • Availability to work PH holidays when necessary
Why work for us?

At HelloConnect, you’ll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you’ll contribute to impactful projects that drive business success. HelloConnect upholds ethical standards and promotes diversity and inclusion, fostering a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference for our clients and their customers.

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