Training Specialist

2 weeks ago


Makati, Philippines PLDT Inc Full time

Select how often (in days) to receive an alert: Qualifications Work Experience • With at least one (1) year experience as Jr. Training Specialist or any related position or preferably with at least three (3) years experience in training, sales, and/or customer service Training (MUST training only) • Product Knowledge (or any related training)• Effective Business Presentation Workshop• Advanced Effective Business Presentation Workshop Traits/Attitudes/Other Skills • Microsoft Office (PowerPoint, Word, Excel)• Capacity to train• Ability to develop training modules• Basic knowledge of Learning Management System maintenance• With excellent oral & written skills• With good moral character• Must possess professional integrity relative to his job• Should be flexible and able to work well under pressure• Able to work on own initiative with minimal supervision• Self-motivated & positive Qualifications (license, certification, trade tests, others) • Staff Management Index Test• Analytical Index Test Source Jobs: Internal: External: Duties and Responsibilities The Training Specialist is expected to perform the following duties with moderate or limited supervision: Category/Product-focused Training 1. Conduct Training Needs Analysis (TNA) to determine appropriate training method for specific Marketing update2. Facilitate category-specific training to Training Champions through Train-The-Trainer (TTT) sessions3. Evaluate training effectiveness by:• Surveys• Skills observation4. Ensure self-mastery of category/product Training Materials Development 1. Develop training materials based on TNA2. Customize modules, product and non-product, to fit training needs3. Create assessments based on appropriate training methods4. Ensure timely delivery of training materials to Training Champions Knowledge Update 1. Update AlaminNew segment2. Update Sales Kit3. Update Menu Card & Product Detailers4. Update Other Pertinent References eLearning Maintenance 1. Create online modules using eLearning database2. Develop online knowledge checks/assessments using eLearning database3. Update eLearning database files as necessary Sales Support 1. Co-develop events & facilitate conduct as needed by sales (i.e. FLA Assembly, CSF Kamustahan, etc)2. Co-manage the HSD Academy to ensure developmental growth & training of all retail sales personnel Special Projects Conduct studies / develop programs in relation to Home SSPM or HOME initiatives as assigned by the Training Team Head or Division Head Perform other related tasks as assigned from time-to-time. #J-18808-Ljbffr


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