Customer Care Executive

3 weeks ago


Muntinlupa, Philippines Far Eastern University Full time

Your Role Here’s what you will be doing: Achieve monthly KPI and sales targets while preventing contract terminations and ensuring customer retention. Monitor and ensure customer service satisfaction, adapting to changing customer needs and market conditions. Conduct complete surveys and sell according to prescribed pricing and discount structures. Ensure all contract renewal and up-selling documentation is complete and accurate per SOP. Drive SHE policy compliance and achieve LTAR targets for Pest Control & Hygiene. Attend meetings for performance reviews, updates, and issue resolution. Maintain accurate records and submit reports on time. Respond promptly to customer complaints and inquiries following company SOPs and 2/24 promise. Conduct regular face-to-face customer visits to maintain relationships and improve retention. Identify and act on sales and collection opportunities to generate new business and improve collections. Attend trainings, meetings, and official company functions for business growth and compliance. Provide satisfactory after-sales service and maintain communication between clients and team. Manage customer accounts to ensure good credit status and assist with debt collection. About You The company is looking for: College graduate of any related course. Fresh graduates welcome. 1-2 years related experience preferred with strong sales and/or customer service inclination. Excellent communication and customer relation skills. Ability to multitask, prioritize, and manage time effectively. Proficient in MS Office applications. Willingness to work in Alabang, Muntinlupa. Benefits HMO (Health Insurance) from start date Group Personal Accident Insurance Group Term Life Insurance 13th Month Pay Paid non-working holidays After 6 months and passing the performance evaluation:Annual pay increase Vacation Leave Sick Leave with cash conversion Birthday Leave Paternity/Maternity Leave Matrimonial Leave Bereavement Leave Other perks Training & Development Attend required trainings, meetings, conferences, and official company functions necessary for business growth, government legislation compliance, and customer requirements. This job may close before the stated closing date. You are encouraged to apply as soon as possible. #J-18808-Ljbffr



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