Credit Controller

LSEG Taguig, National Capital Region, Philippines

Overview

Join to apply for the Credit Controller role at LSEG .

The main purpose of the Credit Controller role is to handle the collections activities of large commercial accounts with outstanding invoices. This is a client facing position that also involves significant contact with internal customers, often requiring partnership between teams to resolve issues with delinquent accounts. The individual will be responsible for meeting defined key performance targets while adhering to departmental policies and processes.

Responsibilities

• Initiate contact with customers to collect cash on unpaid invoices.
• Build trust and confidence with customers, acting as their advocate when issues are raised.
• Meet key performance targets and operational objectives.
• Ensure adherence to the business engagement model, following touch point guidelines and making sure comments and tasks are properly recorded in the collections system.
• Liaise with internal and external individuals to resolve billing disputes and queries.
• Develop relationships with key partners in Finance, Sales and Operations.
• Perform cash reconciliations and research of unallocated and unidentified payments.
• Manage the breach of contract and disconnection process when payments cannot be collected.
• Take ownership of actions from debt and provision meetings.
• Identify accounts that require special attention and act with urgency to resolve issues.

Qualifications & Experience

• Highly motivated, task oriented and able to work independently in a fast-paced environment
• Proven customer service experience, ideally working with large international clients
• Demonstrated success managing accounts receivable and resolving billing issues
• Ability to work under pressure and driven to achieve targets
• Excellent interpersonal skills with high attention to detail and demonstrated ability to set and manage several priorities
• Ability to drive performance and ensure results delivery
• Excellent ability to speak and write in English
• Knowledge of Microsoft Office with strong skills in Excel
• 2-4 years of experience in accounts receivable or related field
• Bachelor’s degree in finance, accounting or related field
• Financial services proven experience desired

About LSEG

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day.

Work culture and benefits

Working with us means you will be part of a dynamic organisation with a diverse, collaborative and creative culture where new ideas are encouraged and sustainability is a focus.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Equal opportunity and privacy

We are proud to be an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please read the privacy notice carefully, which describes what personal information LSEG may hold about you, how it is used, and your rights as a data subject.

Employment details

Seniority level: Entry level

Employment type: Full-time

Job function: Accounting/Auditing and Finance

Industries: IT Services and IT Consulting and Financial Services

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