L2 Managed Services Engineer

13 hours ago

Davao City, Philippines ViewQwest Full time

Incident and Problem Management Manage escalated incidents and problems through Jira, ensuring all cases are handled within defined SLAs. Conduct detailed root cause analysis (RCA) for recurring issues to prevent future occurrences. Change Management Oversee change management activities, including risk assessment, approval, and implementation of network changes. Configuration and Release Management Maintain configuration and release management documentation in Confluence, ensuring version control and traceability. Fulfil network-related service requests in accordance with SLA timelines. Network Support & Troubleshooting Monitor and resolve issues across multiple platforms, including firewalls, switches, access points, SD-WAN, and security appliances. Respond to Cato Cloud security alerts and implement mitigation actions to address network threats. Diagnose and resolve connectivity issues affecting LAN, WAN, wireless, and SD-WAN environments. Collaborate with vendors and Level 3 engineers for complex issue escalation and resolution. Ensure proactive network monitoring, alerting, and issue prevention using appropriate tools. Network Configuration & Optimization Manage firewall policies and configurations (Palo Alto, Cato). Administer enterprise wireless solutions (Cisco, Unifi, Aruba, Huawei). Configure and optimize network switching and routing (Cisco, Aruba, Arista, Unifi, Ubiquiti). Support SD-WAN deployments and operations (Huawei, Palo Alto, Cato). Assist with IPS/IDS configuration and tuning (Tipping Point, Trend Micro Apex). Documentation & Process Improvement Maintain comprehensive network documentation and knowledgebase content. Develop detailed troubleshooting guides and SOPs for Level 1 support teams. Conduct knowledge-sharing and technical training sessions for junior engineers. Requirements Technical Skills Hands‑on experience with firewalls and security: Palo Alto, Cato, Trend Micro. Wireless and access points: Unifi, Cisco, Aruba, Huawei. Switching and routing: Cisco, Aruba, Arista, Unifi, Ubiquiti. IPS/IDS security: Tipping Point, Trend Micro Apex. Strong understanding of networking protocols and technologies, including TCP/IP, VLANs, VPNs, BGP, OSPF, and MPLS. Experience with ITSM tools such as Jira Service Management. Familiarity with network automation tools (e.g., Ansible, Python, Bash) is an advantage. Soft Skills Strong analytical and problem‑solving abilities with a proactive mindset. Effective communication skills for engaging both technical and non‑technical stakeholders. Ability to perform under pressure in a 24/7 managed service environment. Certifications (Preferred but Not Required) Cisco: CCNP / CCNA Huawei: HCIP / HCIA Aruba: ACSA / ACSP IT Service Management: ITIL Foundation Seniority Level Associate Employment Type Full‑time Job Function Telecommunications #J-18808-Ljbffr

  • L2 Managed Services Engineer

    14 hours ago

    Davao City, Philippines ViewQwest Full time

    Responsibilities ITSM & Service Operations Manage escalated incidents and problems through Jira, ensuring all cases are handled within defined SLAs. Oversee change management activities, including risk assessment, approval, and implementation of network changes. Maintain configuration and release management documentation in Confluence, ensuring version...

  • L2 Managed Services Engineer

    5 days ago

    Davao City, Davao, Philippines ViewQwest Full time ₱900,000 - ₱1,200,000 per year

    ResponsibilitiesITSM & Service OperationsManage escalated incidents and problems through Jira, ensuring all cases are handled within defined SLAs.Oversee change management activities, including risk assessment, approval, and implementation of network changes.Maintain configuration and release management documentation in Confluence, ensuring version control...

  • L2 Technical Support Engineer

    2 weeks ago

    Cebu City, Philippines HawodTech Solutions Full time

    Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems (including the API) for the MyPass platform. This role is customer facing and requires excellent verbal and written communication skills as well as the...

  • Looking for L1

    3 weeks ago

    Quezon City, Philippines J-K Network Services Full time

    JOB DETAILS: Company Profile: A leading global BPO company, providing exceptional customer service and technical support solutions to its clients. Position: Service Desk Company Industry: BPO Company Location: Quezon City Schedule: Shifting Salary: Php 26K - Php 30k for L1 - Php 30k-35k for L2 Work set up: Onsite BENEFITS: 13th Month Pay HMO coverage...

  • IT Service Desk Analyst L2

    3 weeks ago

    Quezon City, Philippines J-K Network Services Full time

    JOB DETAILS: Company Profile: A leading global BPO company, providing exceptional customer service and technical support solutions to its clients. Position: Service Desk Company Industry: BPO Company Location: Quezon City Schedule: Shifting Salary: Php 26,000 Work set up: Onsite BENEFITS: 13th Month Pay HMO coverage starting on Day 1 Paid Time-Off...

  • L2 IT Manager

    2 weeks ago

    Cebu City, Philippines Lexmark Research & Development Corporation Full time

    Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and...

  • L2 IT Manager

    2 weeks ago

    Cebu City, Central Visayas, Philippines Lexmark Full time ₱1,500,000 - ₱3,000,000 per year

    Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make...

  • L2 IT Manager

    2 weeks ago

    Cebu City, Central Visayas, Philippines Lexmark Research & Development Corporation Full time ₱1,500,000 - ₱2,500,000 per year

    Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make...

  • System Administrator L2

    3 weeks ago

    Cebu City, Philippines WHR Global Consulting Full time

    System Administrator L2 Work Arrangement: Remote Schedule: Rotating Shift Location: Cebu Employment Type: Full-time Salary: ₱80,000 – ₱100,000 About the Role: The System Administrator L2 is responsible for resolving Level 1 and Level 2 incidents, ensuring timely and exceptional customer service, maintaining accurate documentation, and continuously...

  • Cloud operation Engineer

    2 weeks ago

    Makati City, National Capital Region, Philippines NYGC Services, Inc. Full time $70,000 - $120,000 per year

    Job DescriptionProject role: Cloud operation EngineerLocation: Makati CityWork setup: hybridOverview:We are seeking a motivated and knowledgeable Cloud Operations Engineer (L1/L2 Support) with a strong foundation inAWS services and Kubernetes management. The ideal candidate will have hands-on experience with 3+ years of experienceAWS components such as EKS,...