Java Developer

7 days ago

Muntinlupa, Philippines Hunter's Hub Inc. Full time

Hybrid - Muntinlupa 3-5 Yrs Exp Bachelor Full-time Job Description Handles escalated incidents from L2 support, performing in-depth analysis and determining root causes. Coordinates with supervisors and business users, especially during high-priority (P1) incidents, and ensures timely workarounds or fixes. Updates knowledge base and maintains direct communication with end users as needed. Identifies and analyzes recurring issues, prepares root cause documentation, and implements corrective/preventive actions. Ensures fixes address the actual root cause and do not introduce new issues. Communicates outcomes to the Problem Manager and immediate supervisors. Change Management Assesses incident-related change needs and evaluates feasibility and compatibility of proposed changes. Coordinates with users to clarify requirements and converts them into technical specifications. Performs coding and unit testing in compliance with standards and best practices. Customer Service Builds strong relationships with customers and ensures high-quality, timely support. Assists in project handovers and provides proactive updates on ongoing tasks. Administrative Adheres to organizational standards (e.g., CMMI), maintains service monitoring logs, prepares reports, and may assist in technical assessments of applicants. Teamwork Collaborates with team leads and members to ensure smooth delivery of services and shares insights for team improvement. Supports peers as needed to ensure continuity of support services. Learning and Development Stays updated on technologies and business processes. Shares technical knowledge with colleagues and may provide informal training. Other Duties Performs other related tasks that may be assigned by supervisors as necessary. Principal Relationships Internal: Level 1, 2, and 3 Support Teams Incident & Problem Managers Project Managers QA Analysts Analyst Programmers ESSPI Management and Heads External: Business Users Customer’s IT Teams External Consultants Qualifications Bachelor’s or College degree in Computer Science, Computer Engineering, Information Technology and/or related field. Other degrees are welcome as long as there is extensive related experience. 3 years of solid experience in Java Development. At least 3 years of experience in computer programming, analysis, and troubleshooting applications. At least 1 year of experience in Level 2 Application Support, Incident Management, Problem and Change Management. #J-18808-Ljbffr

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