
Java Developer
3 weeks ago
Hybrid - Muntinlupa 3-5 Yrs Exp Bachelor Full-time
Job Description- Handles escalated incidents from L2 support, performing in-depth analysis and determining root causes.
- Coordinates with supervisors and business users, especially during high-priority (P1) incidents, and ensures timely workarounds or fixes.
- Updates knowledge base and maintains direct communication with end users as needed.
- Identifies and analyzes recurring issues, prepares root cause documentation, and implements corrective/preventive actions.
- Ensures fixes address the actual root cause and do not introduce new issues.
- Communicates outcomes to the Problem Manager and immediate supervisors.
- Assesses incident-related change needs and evaluates feasibility and compatibility of proposed changes.
- Coordinates with users to clarify requirements and converts them into technical specifications.
- Performs coding and unit testing in compliance with standards and best practices.
- Builds strong relationships with customers and ensures high-quality, timely support.
- Assists in project handovers and provides proactive updates on ongoing tasks.
- Adheres to organizational standards (e.g., CMMI), maintains service monitoring logs, prepares reports, and may assist in technical assessments of applicants.
- Collaborates with team leads and members to ensure smooth delivery of services and shares insights for team improvement.
- Supports peers as needed to ensure continuity of support services.
- Stays updated on technologies and business processes.
- Shares technical knowledge with colleagues and may provide informal training.
- Performs other related tasks that may be assigned by supervisors as necessary.
Internal:
- Level 1, 2, and 3 Support Teams
- Incident & Problem Managers
- Project Managers
- QA Analysts
- Analyst Programmers
- ESSPI Management and Heads
External:
- Business Users
- Customer’s IT Teams
- External Consultants
- Bachelor’s or College degree in Computer Science, Computer Engineering, Information Technology and/or related field. Other degrees are welcome as long as there is extensive related experience.
- 3 years of solid experience in Java Development.
- At least 3 years of experience in computer programming, analysis, and troubleshooting applications.
- At least 1 year of experience in Level 2 Application Support, Incident Management, Problem and Change Management.
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