(Blended Account) Cebu

4 weeks ago

Cebu City, Philippines ARAM ENTERPRISES INC Full time

About the role Aram Enterprises Inc. is seeking a talented Call Centre Agent to join our team in our Cebu City office. As a Call Centre Agent, you will be responsible for providing exceptional customer service and support to our clients across a range of channels, including phone, email, and chat. This is a full-time position with opportunities for career development and advancement. What you'll be doing Handling inbound and outbound customer service calls in a professional and courteous manner Responding to customer inquiries and resolving issues in a timely and effective manner Providing accurate information and guidance to customers on products, services, and policies Actively listening to customers, identifying their needs, and offering appropriate solutions Maintaining detailed records of customer interactions and ensuring accurate documentation Collaborating with other team members to share best practices and improve customer service processes Adhering to established call centre policies, procedures, and quality standards What we're looking for Excellent communication and interpersonal skills, with the ability to build rapport with customers Strong problem-solving and critical thinking skills to effectively address customer concerns Proficiency in English, both written and verbal, with the ability to communicate clearly and concisely Experience in a customer service or call centre environment, preferably in the retail or financial services industry Ability to work in a fast-paced, high-volume environment and manage multiple tasks simultaneously Commitment to providing exceptional customer service and a genuine interest in helping others What we offer At Aram Enterprises Inc., we are committed to creating a rewarding and supportive work environment for our employees. We offer a competitive compensation package, including a base salary, performance-based bonuses, and a comprehensive benefits program. Additionally, we provide ongoing training and development opportunities to help you grow and advance in your career. We also foster a collaborative and inclusive culture, where you can contribute your ideas and be recognized for your achievements. About us Aram Enterprises Inc. is a leading provider of innovative call centre solutions, serving clients across a diverse range of industries. With a strong focus on customer satisfaction, we pride ourselves on delivering exceptional service and tailored solutions to meet the unique needs of our clients. Our team of dedicated professionals is committed to driving business success and fostering long-term partnerships. If you are excited about the prospect of joining our dynamic team, we encourage you to apply now and take the first step towards a rewarding career with Aram Enterprises Inc. #J-18808-Ljbffr

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